Fidelma Pereira
London
Summary
Safety-focused professional with extensive experience in high-pressure healthcare settings. Demonstrates strong adherence to strict protocols and maintains concentration during critical tasks. Proven ability to communicate effectively and deliver customer service while working irregular hours. Committed to pursuing structured training for a long-term career as a Train Driver with Govia Thameslink Railway.
Overview
15
15
years of professional experience
Work history
Complex Care- Healthcare Assistant
Paragon Home Healthcare
London
03.2019 - 12.2025
Healthcare Assistant
Ann Mason Care
Ipswick, United Kingdom
04.2018 - 02.2019
Healthcare Assistant
Fundacao Beatriz Santos
Coimbra
12.2016 - 10.2017
iOS Telephone Advisor
Randstad
Coimbra
08.2016 - 12.2016
Healthcare Assistant
Amanhã Solidário
Coimbra
03.2015 - 08.2016
Healthcare Assistant
Williamston Nursing Home
Houghton, Wales
12.2012 - 09.2014
Healthcare Assistant
Helping Hands
Alcester, Warwickshire
12.2012 - 12.2013
Contact Centre Operator
Reditus Business Solutions, SA
Lisbon
07.2012 - 12.2012
Contact Centre Operator
Contact Lisboa
Lisbon
10.2010 - 08.2011
Education
Bachelor of Science - Health Science
University of Coimbra
Coimbra, PortugalComplex Care - Healthcare
Paragon Home Healthcare
LondonCare Certificate - Healthcare
Paragon Home Healthcare
LondonSkills
- Critical safety practices
- Autonomous work ethic
- Excellent concentration
- Decisive under stress
- Customer reassurance skills
- Continuous improvement mindset
- Adaptable to shift work
- Attention to Detail
- Safety awareness
LANGUAGE SKILLS
Mother tongue(s): Portuguese
Proficient (C2)
Other language(s): English
Advanced (C1)
French
Elementary (A2)
Timeline
Complex Care- Healthcare Assistant
Paragon Home Healthcare
03.2019 - 12.2025
Healthcare Assistant
Ann Mason Care
04.2018 - 02.2019
Healthcare Assistant
Fundacao Beatriz Santos
12.2016 - 10.2017
iOS Telephone Advisor
Randstad
08.2016 - 12.2016
Healthcare Assistant
Amanhã Solidário
03.2015 - 08.2016
Healthcare Assistant
Williamston Nursing Home
12.2012 - 09.2014
Healthcare Assistant
Helping Hands
12.2012 - 12.2013
Contact Centre Operator
Reditus Business Solutions, SA
07.2012 - 12.2012
Contact Centre Operator
Contact Lisboa
10.2010 - 08.2011
Bachelor of Science - Health Science
University of Coimbra
Complex Care - Healthcare
Paragon Home Healthcare
Care Certificate - Healthcare
Paragon Home Healthcare