Overview
Work history
Education
Timeline
Generic
Filipa Alves

Filipa Alves

Setúbal,District of Setúbal

Overview

16
16
years of professional experience

Work history

Senior Sales Executive

Vertigem Azul
Setúbal, District of Setúbal
04.2021 - Current


  • Managed client accounts to ensure customer satisfaction.
  • Monitoring specific groups on board.
  • Attended industry networking events to expand our sales and promote our products.
  • Responsible for all private groups bookings.
  • Monitoring the relationships with our partners/ clients like Hotels, Tours Operators, Travel Agents to increase sales opportunities.
  • Implemented internal processes to improve efficiency in operations.
  • Arranging meetings with the teams pre and post tours.
  • Identified areas of improvement, clients needs and preferences.
  • Implemented customised client solutions with a focus on customer satisfaction.
  • Understood customer needs to craft exceptional sales journeys.
  • Analysed industry and competitor trends to increase sales.

Senior Guide Coordinator

Tour Partner Group
London, United Kingdom
05.2016 - 04.2021
  • Main contact/ Responsible person for contracting foreign languages tour guides for UK and Ireland Group and FIT Tours.
  • Placing Tour Guides within and under budget guidelines.
  • Strategic Allocation of Tour Guides according to the clients preference and guides capabilities.
  • Contracting new guides on the ground.
  • Provide the Operations Team with product updates, problem solving, last minute problems with guides on the tour.
  • Management and development of guides/suppliers relationship.
  • Monitoring budget and guides rates.
  • Ensuring that all guides fulfil contractual agreements like quality standards, language skills.
  • Collaborated across departments for strategic planning purposes.
  • Coordinated staff training sessions to enhance skills and knowledge base.


Operations Executive and Tour Guide

AGE Tourism and Events
Istanbul, Turkey
09.2012 - 03.2016
  • Responsible for organizing the arrival of tourist groups groups in Istanbul.
  • Responsible for the sales and organization of guided tours in Istanbul.
  • 24/7 telephone assistance for emergencies for ll company markets ( Brazil, Portugal, and all spanish speaking countries in South America; Travel Agents, Hotels; Tour Guides and direct clients.
  • Facilitated communication between departments.
  • Implemented new strategies for operational efficiency.
  • Improved customer satisfaction by offering tailored tour guidance based on preferences.
  • Offered translation services for foreign tourists, enhancing their tour experience.
  • Escorted tourists and creating enjoyable experiences.
  • Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
  • Assisted clients with special needs requiring additional support .

Travel and Sales Consultant

AGE Tours
São Paulo, Brazil
10.2011 - 10.2012


  • Organization of the operation of the middle east destination in Brazil.
  • Responsible of all the sales and bookings for Turkey, Egypt, Greece and Jordan.
  • Preparation of promotional brochure for the middle east destination in Brazilian and South American spanish markets.
  • Assisted customers through entire sales process to ensure clients satisfaction.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Handled after-sales services , ensuring client retention.


Representative of Grantur, Tour Operator

AGE Tourism and Events
Antalya, Turkey
05.2011 - 10.2011
  • Reception, organization of arrival and departures of tourists groups in the region of Antalya, Turkey.
  • Daily meetings with clients with the objective of selling optional tours and clarfying doubts about the destination and others activities.
  • Organization and guiding tours in the region of Antalya.
  • Costumer assistance and resolution of potential problems withe client bookings.
  • Detailed preparation of all travel documentation for each client.
  • Hotels Inspection with Travel Agents.

Tourism Information and Sales

Turismo de Lisboa & Convention Bureau
Lisbon, Portugal
10.2008 - 04.2011
  • Reception and welcoming of foreign tourists in Lisbon.
  • Promotion and sales of activities in the region of Lisbon.
  • Preparation of touristic itineraries for individual travellers
  • Bookings and sales of accommodation, Tours, Rents a car, Transfers, Guided Tours .
  • Participation in Tourism Fairs.

Education

Post Graduate - Tour Guiding

Instituto Superior de Novas Profissões
Lisbon

Tourism Information

Instituto Superior de Línguas e Administração
Lisbon

Timeline

Senior Sales Executive

Vertigem Azul
04.2021 - Current

Senior Guide Coordinator

Tour Partner Group
05.2016 - 04.2021

Operations Executive and Tour Guide

AGE Tourism and Events
09.2012 - 03.2016

Travel and Sales Consultant

AGE Tours
10.2011 - 10.2012

Representative of Grantur, Tour Operator

AGE Tourism and Events
05.2011 - 10.2011

Tourism Information and Sales

Turismo de Lisboa & Convention Bureau
10.2008 - 04.2011

Post Graduate - Tour Guiding

Instituto Superior de Novas Profissões

Tourism Information

Instituto Superior de Línguas e Administração

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Filipa Alves