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Qualified Pennsylvania Board-Certified Registered Nurse experienced in delivering high-quality care to patients in medical settings. Proven leader when working to unite and guide nursing teams toward achieving care goals, improving patient satisfaction and adapting to continuous health system changes.

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

 Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. 

Candidate with strong leadership skills and experience seeking a position that is personally fulfilling and presents opportunity to contribute significantly the company and the people it serves both internally and externally. Detail-oriented team player with solid organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced trainer and facilitator with extraordinary communication skills.

Dynamic football player with proven leadership and tactical awareness, honed at Nkami International Football School. Achieved personal bests in speed and agility while fostering teamwork and collaboration. Recognized for resilience under pressure, consistently contributing to team success through strategic plays and effective communication. Committed to maintaining peak physical conditioning and performance improvement.

Filipa Costa

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Cambridge Certificate -

BBA - Management

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Cambridge Certificate -

BBA - Management

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