Filipa Oliveira
Costa De Caparica
Summary
Highly organized professional with extensive experience in hospitality management. Demonstrated expertise in time management, problem-solving, and multitasking. Committed to enhancing guest experiences through exceptional service and teamwork.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Ship Stewardess
Dof Company
Bucharest, Constata
01.2026 - 03.2026
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Senior Ship Stewardess
Maersk Supply Service
Luanda, Angola
09.2022 - 10.2025
- Managed onboard hospitality services, ensuring guest satisfaction and adherence to high standards.
- Maintained cleanliness and organization of common areas, enhancing overall guest experience.
- Assisted with safety drills and emergency procedures, reinforcing crew readiness and compliance.
- Trained new staff on service protocols and operational procedures, fostering teamwork and consistency.
- Implemented inventory management practices for supplies, reducing waste and improving availability.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
Ship Stewardess
Maersk Supply Service
Dinamarca
01.2022 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Galey Stewardess
Horizon Maritime Services, (Horizon Star)
Hull, UK
09.2021 - 10.2021
- Maintained cleanliness and organization of galley areas to ensure compliance with health standards.
- Operated dishwashing equipment efficiently, minimizing downtime and maximizing productivity.
- Supported team during peak hours by preparing utensils and ensuring workspace readiness.
- Collaborated with kitchen staff to streamline workflow processes, enhancing overall efficiency.
- Implemented improved sanitation procedures that elevated hygiene standards across kitchen operations.
- Monitored waste disposal practices to promote sustainability efforts and reduce environmental impact.
- Washed utensils, cookware, dishes and trays.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
PSA Passenger Service Assistance
Steam Packet Company
Douglas, Isle Of Man
03.2021 - 09.2021
- Paid attention to detail while completing assignments.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Learned and adapted quickly to new technology and software applications.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Worked effectively in fast-paced environments.
- Assisted passengers with check-in and boarding processes, enforcing compliance with policies.
Galley Steward
Horizon Maritime Services
Roterdam
10.2020 - 11.2020
- Assisted in meal preparation, ensuring adherence to food safety standards.
- Managed daily cleaning and sanitation of galley equipment and dining areas.
- Operated dishwashing machinery efficiently, maintaining cleanliness and organization.
- Managed inventory by monitoring supply levels and ordering materials.
Ship Passenger Service Assitance
Steam Packet Company
Douglas, Isle Of Man
03.2015 - 11.2019
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Utilized strong communication skills to convey information clearly to team members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Ship Receptionist
LD Lines
Asturias, Gijón
05.2014 - 08.2014
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate smooth service delivery.
- Developed and maintained filing systems for client records, enhancing retrieval efficiency.
- Trained new staff on reception protocols and customer service best practices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Professional Training Certificate - Intensive Cooking And Pastry Course
ACPP Association of Professional Chefs
Lisbon, Portugal06-2026
Maritime Courses -
Formar
Window Dresing And Visual Merchandising -
Lisbon Commercial And Business School
Lisbon, Portugal07-2012
High School Diploma -
Fernão Mendes Pinto High School
Pragal, Portugal06-2006
Bartender -
Lisbon Hospitality And Tourism School
Lisbon, Portugal08-2005
Skills
- Food safety
- Customer service
- Teamwork and collaboration
- Multitasking
- Time management
- Organizational skills
- Problem-solving
- Decision-making
- Calm under pressure
- Excellent communication
- Service-oriented
- Friendly, positive attitude
Timeline
Ship Stewardess
Dof Company
01.2026 - 03.2026
Senior Ship Stewardess
Maersk Supply Service
09.2022 - 10.2025
Ship Stewardess
Maersk Supply Service
01.2022 - 05.2022
Galey Stewardess
Horizon Maritime Services, (Horizon Star)
09.2021 - 10.2021
PSA Passenger Service Assistance
Steam Packet Company
03.2021 - 09.2021
Galley Steward
Horizon Maritime Services
10.2020 - 11.2020
Ship Passenger Service Assitance
Steam Packet Company
03.2015 - 11.2019
Ship Receptionist
LD Lines
05.2014 - 08.2014
Maritime Courses -
Formar
Professional Training Certificate - Intensive Cooking And Pastry Course
ACPP Association of Professional Chefs
Window Dresing And Visual Merchandising -
Lisbon Commercial And Business School
High School Diploma -
Fernão Mendes Pinto High School
Bartender -
Lisbon Hospitality And Tourism School