Filipa Oliveira
Costa Da Caparica
Summary
Dynamic and results-driven professional with extensive experience at Maersk, excelling in sanitation standards and team management. Recognized for exceptional leadership and problem-solving abilities, consistently enhancing guest satisfaction through meticulous attention to detail and effective communication. Proven track record in fostering collaboration and maintaining high hygiene standards in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Steward
DOF / Maersk
09.2022 - 10.2025
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Boosted guest satisfaction through exceptional attention to detail, ensuring a clean and welcoming dining environment.
- Facilitated cross-departmental collaboration by participating in weekly management meetings, sharing insights from the stewarding team''s perspective to inform strategic decision-making processes.
- Collaborated with kitchen staff to maintain seamless communication, resulting in timely food delivery and enhanced guest experience.
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
- Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
Galley Steward
Maersk Supply Service
09.2022 - 10.2022
- Regularly inspected tools and equipment to identify any necessary repairs or replacements, maintaining a fully functional working environment.
- Utilized time management strategies to prioritize task completion and ensure deadlines were consistently met.
- Fostered open communication with management regarding potential areas of improvement or challenges faced within the galley environment.
- Provided exceptional customer service by addressing diner inquiries or concerns promptly and courteously.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Assisted chef in meal preparation, diligently following recipe specifications for consistent quality.
- Managed daily stock levels and rotated perishable items appropriately, preventing spoilage or shortages during service periods.
- Supported fellow crew members in various tasks as needed, fostering a positive teamwork atmosphere onboard the vessel.
- Streamlined kitchen processes by optimizing workspace organization, enhancing overall productivity.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
- Ensured smooth service during high-volume periods with timely preparation of meals and attention to detail.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
Stewardess
Maersk Supply Service
01.2022 - 09.2022
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
- Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
Cabin Stewardess
Maersk Supply Service
06.2022 - 07.2022
- Improved turnaround times for cabin preparation by working closely with team members during busy periods.
- Participated in ongoing safety training sessions, maintaining familiarity with emergency procedures and equipment locations throughout the vessel.
- Maintained cleanliness and organization in cabins, ensuring a comfortable stay for guests.
- Provided personalized turndown service, creating a welcoming environment for guests each evening.
- Demonstrated attention to detail by identifying maintenance needs and reporting them to the appropriate department promptly.
- Contributed to overall ship cleanliness by assisting in public area cleaning during downtime periods between cabin assignments.
- Ensured timely laundry services by collecting and returning garments according to guest preferences.
- Upheld a professional and polished appearance at all times, reflecting the high standards of service expected by guests during their stay.
- Promoted positive team dynamics among fellow stewards through clear communication and collaboration during shifts.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Supported efforts to reduce waste by adhering to ship recycling guidelines and minimizing resource usage where possible.
- Adhered strictly to sanitation guidelines, promoting a healthy onboard environment for both guests and crew members alike.
- Assisted with dining room setup prior to meal times when needed, ensuring a seamless service experience for all guests.
- Conducted regular inventory checks for cabin supplies, promptly restocking items as needed.
- Utilized downtime effectively by proactively addressing any areas of need within the stewardess team or broader onboard environment.
- Collaborated with fellow stewards on special projects such as deep cleans or room upgrades on an as-needed basis.
Cabin Stewardess
Maersk Supply Service
01.2022 - 05.2022
- Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
- Strived for continuous improvement in service delivery by seeking feedback from guests regarding their stay experience onboard the vessel.
- Addressed guest inquiries courteously, promptly resolving issues or escalating concerns to supervisors when necessary.
- Assisted with luggage handling, efficiently delivering belongings to guest cabins upon arrival and departure.
- Used excellent customer service skills in addressing passengers' needs.
- Maintained cleanliness and organization in cabins, ensuring a comfortable stay for guests.
- Demonstrated attention to detail by identifying maintenance needs and reporting them to the appropriate department promptly.
- Ensured timely laundry services by collecting and returning garments according to guest preferences.
- Upheld a professional and polished appearance at all times, reflecting the high standards of service expected by guests during their stay.
- Promoted positive team dynamics among fellow stewards through clear communication and collaboration during shifts.
- Adhered strictly to sanitation guidelines, promoting a healthy onboard environment for both guests and crew members alike.
- Assisted with dining room setup prior to meal times when needed, ensuring a seamless service experience for all guests.
- Collaborated with fellow stewards on special projects such as deep cleans or room upgrades on an as-needed basis.
Galley Steward
Horizon Maritime Services
09.2021 - 10.2021
- Collaborated with culinary team to create memorable dining experiences, showcasing creativity in presentation and plating techniques.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Implemented innovative solutions for improving workflow efficiency within the galley space, benefiting overall ship operations.
- Contributed to achieving budgetary goals through cost-effective ingredient sourcing and minimizing operational expenses.
- Enhanced guest satisfaction by efficiently executing daily galley operations and maintaining cleanliness.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Observed diners to respond to additional requests and determine when meal completed.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized time management strategies to prioritize task completion and ensure deadlines were consistently met.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Assisted chef in meal preparation, diligently following recipe specifications for consistent quality.
- Supported fellow crew members in various tasks as needed, fostering a positive teamwork atmosphere onboard the vessel.
- Streamlined kitchen processes by optimizing workspace organization, enhancing overall productivity.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
- Ensured smooth service during high-volume periods with timely preparation of meals and attention to detail.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
Passenger Service Assistant
Steam Packet Company
03.2015 - 09.2021
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Supported parents traveling alone by helping them manage children''s needs throughout the journey, ensuring a positive experience for all parties involved.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Provided customers with information on routes, timetables or concourses.
- Explained rules to passengers and helped correctly transfer between lines.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Improved passenger comfort by distributing pillows and other items and managing noise environment.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Provided boarding assistance to elderly, sick or injured people.
Galley Stewardess
Horizon Maritime Services
10.2020 - 11.2020
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
- Collaborated with pilots and other crew members to ensure smooth communication and coordination during flights.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
Education
High School Diploma -
Fernão Mendes Pinto School
Almada, PortugalProfessional Course - Window Dresser /Visual Merchandiser
Business School Lisbon
Lisboa09-2012
Professional Course - Business
Turism School of Lisbon
Lisbon, Portugal09-2005
Skills
- Sanitation standards
- Team management
- Exceptional leadership
- Strong decision-making
- Chemicals handling
- Relationship building
- Cleaning and sanitizing
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Self motivation
- Creative thinking
- Professionalism
- Interpersonal skills
Certification
- STCW - Certificate of basic safety.
- Certificate Crown Management, Familiarization and Safety Training on
- Ro/Ro Passenger Ships.
- Certificate Security Awarness.
- Certificate Level 2 - Elementary Food and Hygiene.
- Dementia Training.
- Marlins English Language Test for Cruise Ship Staff (90%).
- Certificate of Training in Behavior Based Safety (BBS) Process (Stena Northern Marine).
- Safety Training - Special Training Requirements for Personnel Ro/Ro Passenger Ships (Stena Northern Marine).
Marine Evacuation System Familiarization (Stena Northern Marine). - Crowd Management Special Training Requirements for Personal on Ro/Ro Passenger Ships.
- Certificate of Proficiency in Crisis Management and Human Behavior.
- TB Program Acknowledgement.
- Certificate Malaria Awareness Training.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Senior Steward
DOF / Maersk
09.2022 - 10.2025
Galley Steward
Maersk Supply Service
09.2022 - 10.2022
Cabin Stewardess
Maersk Supply Service
06.2022 - 07.2022
Stewardess
Maersk Supply Service
01.2022 - 09.2022
Cabin Stewardess
Maersk Supply Service
01.2022 - 05.2022
Galley Steward
Horizon Maritime Services
09.2021 - 10.2021
Galley Stewardess
Horizon Maritime Services
10.2020 - 11.2020
Passenger Service Assistant
Steam Packet Company
03.2015 - 09.2021
High School Diploma -
Fernão Mendes Pinto School
Professional Course - Window Dresser /Visual Merchandiser
Business School Lisbon
Professional Course - Business
Turism School of Lisbon