Filipe Carvalho
Porto
Summary
With team spirit and full commitment, I always look forward to give my best in anything that is proposed to me.
Overview
2
2
years of professional experience
Work History
Operations Team Leader - German
Concentrix
01.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
Quality Analyst - German Market
Concentrix
07.2023 - 01.2024
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Trainer
Concentrix
03.2023 - 07.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Social Media Content Moderator - German
Concentrix
09.2022 - 03.2023
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Studied and followed client's social media guidelines in order to maintain a respectful and safe tone in online discussions.
- Removed inappropriate sensitive content which went against client's policies and guidelines.
Carpenter's Assistant
Chic Design Vella
06.2022 - 08.2022
- Working in the field of interior and exterior renovation, decoration, carpentry and furniture construction in Germany.
Education
High School Diploma -
Externato Ribadouro
Porto06.2020
B1.3 - German Language
Goethe Institut
Porto02.2019
Skills
- Operational Excellence
- Quality Assurance
- Software Knowledge Microsoft Excel, Power BI, Outlook, Teams
- Workforce Planning
Timeline
Operations Team Leader - German
Concentrix
01.2024 - Current
Quality Analyst - German Market
Concentrix
07.2023 - 01.2024
Trainer
Concentrix
03.2023 - 07.2023
Social Media Content Moderator - German
Concentrix
09.2022 - 03.2023
Carpenter's Assistant
Chic Design Vella
06.2022 - 08.2022
High School Diploma -
Externato Ribadouro
B1.3 - German Language
Goethe Institut