Summary
Overview
Work History
Education
Skills
Timeline
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Filipe Carvalho

Filipe Carvalho

Porto

Summary

With team spirit and full commitment, I always look forward to give my best in anything that is proposed to me.

Overview

2
2
years of professional experience

Work History

Operations Team Leader - German

Concentrix
01.2024 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Optimized team performance, providing clear guidance and setting achievable goals.

Quality Analyst - German Market

Concentrix
07.2023 - 01.2024
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Trainer

Concentrix
03.2023 - 07.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Social Media Content Moderator - German

Concentrix
09.2022 - 03.2023
  • Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
  • Studied and followed client's social media guidelines in order to maintain a respectful and safe tone in online discussions.
  • Removed inappropriate sensitive content which went against client's policies and guidelines.

Carpenter's Assistant

Chic Design Vella
06.2022 - 08.2022
  • Working in the field of interior and exterior renovation, decoration, carpentry and furniture construction in Germany.

Education

High School Diploma -

Externato Ribadouro
Porto
06.2020

B1.3 - German Language

Goethe Institut
Porto
02.2019

Skills

  • Operational Excellence
  • Quality Assurance
  • Software Knowledge Microsoft Excel, Power BI, Outlook, Teams
  • Workforce Planning

Timeline

Operations Team Leader - German

Concentrix
01.2024 - Current

Quality Analyst - German Market

Concentrix
07.2023 - 01.2024

Trainer

Concentrix
03.2023 - 07.2023

Social Media Content Moderator - German

Concentrix
09.2022 - 03.2023

Carpenter's Assistant

Chic Design Vella
06.2022 - 08.2022

High School Diploma -

Externato Ribadouro

B1.3 - German Language

Goethe Institut

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Filipe Carvalho