Filipe Rodrigues

EDP

2021 - current

Responsible for the maintenance and implementation team in Drupal technology, in a total of 23 portals, each with its independent management in Acquia infrastructure.

EDP and EDPR corporate web portals / EDP intranet / knowledge sharing portal / MAAT website

Team size: 15 elements

EDP

2021 - current

Talkdesk implementation of EDP IVRs

Responsible for defining the data integration architecture and for the IVR Talkdesk configuration team and the integration team between the platform and EDP systems. Definition and configuration of custom components in Azure

Technologies: Talkdesk / PHP Laravel / Angular / Azure

Team size: 4 elements

GALP

2017 - current

Currently: Team management of Drupal web portal (casa.galp.pt) and chatbot

Team size: 3 elements

Until 2021: Definition of the integration architecture between portals and Oracle CRM&Billing system.

Definition, implementation and configuration of infrastructure to support portals in Azure.

G&P commercial website, chatbot (using Microsoft's LUIS technology), selfcare portal and native mobile application

Responsible for MS API Management and Azure AD B2B integration platforms

Implementation of IVR in Talkdesk.

Peak team size: 10 elements

2021 - current

Multiple clients / Small projects

Team management of iOS application support at REN in 2021
Implementation of a call deflection system through Airkit lowcode platform, for US clients (State of Maryland/Kansas)
Galp customer retention application through Airkit platform.

GALP

2017 - 2021

Project manager of Drupal implementation for Galp commercial portals (Oil) - Galp.com, Galp.es, Empresas.galp.pt

Solution architect of the implemented solution and defined integrations with several Galp systems and also with external systems

Definition of customer journeys.

Implementation of GalpID authentication system using MS Azure AD B2C

Peak team size: 18 elements

GALP

2010 - 2021

Team lead (2012) and later Project Manager (2017) of application maintenance team, for Galp payment system (Iberian solution).

Implementation and maintenance of a Galp service station network management system application.

Implementation of new Galp products/commercial offers in the Fuel/Store component.

Integration projects with several systems (SAP/Siebel/Oracle Reporting) and external partners through their own protocols.

Responsible for the security area of the payments system (encryption system and platform) and for the configuration of HP NonStop servers

Initial team size: 3 elements / Peak team size: 12 elements

• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Developed data gathering mobile application and custom data analysis software application.

• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Skilled internet tech support.