FLORINDA NEVES

Work History

TE Connectivity

06.2024 - 06.2025

Being responsible as Site Leader for Automotive Solutions Center EMIA and Teams overall.
Using and following-up on Improvement Tools to ensure high quality standards.
Holding Presentations and Conference Calls mainly in German and English Language.
Motivating and driving the team to improvements on daily job and projects.
Taking part on improvement projects on EMIA level.
Mentoring and coaching local departments in Business Processes Kaizen Events, Projects etc.
Also give support on EMIA level.
On the Distribution part, being 'the bridge' between Business Unit Automotive and Distribution and Channel, to bring added-value as key person from Customer Service, for a very innovative business.
My biggest achievement/project was building up, from scratch (I was the first customer service in Evora with customer Ford) the biggest customer service team in EMIA (Europe, Middle East, India and Africa), for the Automotive Business Unit from TE Connectivity.

TE Connectivity

Evora

05.2019 - 06.2024

As Site Leader, I was responsible for Evora's business center and its teams' working conditions and wellbeing.
As sales office manager from integrated customer solutions Portugal, I've managed and coached a team of 76, with Customer Service Representatives, 2 Senior Supervisors, and 6 Supervisors, with 6 different teams.

TE Connectivity

Evora

05.2016 - 05.2019

Supervising and coaching the Integrated Customer Solutions Portugal team.
Handling communication and support for all customer contacts.
Handling communication with internal departments like Sales, Finance, Pricing, WH, Supply Chain.
Reviewing order income, bookings, billings, quotations, daily workflow.
Working on Customer Service KPIs & regular follow-up with all team members.
Using and following up on Improvement Tools to ensure high quality standards.
Holding presentations and conference calls, mainly in German and English.
Motivating and driving the team to improvements in daily work and projects.
Taking part in projects in the department but also cross-functionally.
Taking part in training and training my team.
Mentoring and coaching local departments in Business Processes Kaizen Events, Projects etc.

TE Connectivity

Evora

01.2001 - 05.2016

Supervising and coaching the Customer Service Portugal team.
Handling communication and support for all customer contacts.
Handling communication with internal departments like Sales, Finance, Pricing, WH, Supply Chain.
Reviewing order income, bookings, billings, quotations, daily workflow.
Working on Customer Service KPIs & regular follow-up with all team members.
Using and following up on Improvement Tools to ensure high-quality standards.
Holding presentations and conference calls, mainly in German and English.
Motivating and driving the team to improvements in daily work and projects.
Taking part in projects in the department but also cross-functionally.
Taking part in training and training my team.
Mentoring and coaching local departments in Business Processes Kaizen Events, Projects etc.