Flávio Gonçalves
Student
Bragança
Summary
As a Languages and Business Relations student, I'm deeply committed to fostering genuine cross-cultural connections. With extensive international experience, including living and studying abroad, I bring a rich understanding of global dynamics. Previous work experience and an internship have provided invaluable insights into effective communication strategies and customer service, enhancing my ability to connect with individuals from diverse backgrounds and adapt to various cultural contexts. Driven by a passion for innovation and excellence, I apply my expertise in project management and digital advertising to drive global growth. My aim is to establish lasting partnerships that drive business success on a global scale.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Marketing and Communication Intern
Rural Move
2023.07 - 2023.09
Drove rural development initiatives through impactful marketing and communication strategies
- Managed social media campaigns for increased engagement
- Created press releases that gained media attention
- Organized successful events with higher participation
- Developed effective communication methods to build partnerships
Guest Service and Operations Assistant
Casa da Barricade
2020.01 - Current
Ensured exceptional guest experiences and operational efficiency, implementing strategies that led the establishment to rank among the top 5 in bookings within a year
- Managed guest inquiries, bookings, and pricing with precision, optimizing revenue and guest satisfaction
- Utilized performance tracking tools such as Google Ads and Google Business
- Provided prompt and personalized customer service
Waiter and Cashier
Sandwich Snack
2022.07 - 2022.08
Excelled in customer service within a fast-paced restaurant environment
- Offered warm customer service and ensured accurate transactions
- Cultivated strong customer relationships and coordinated with kitchen staff for timely service
Education
Bachelor's - Languages And Business
University of Aveiro
Aveiro, Portugal06.2024
Erasmus Semester -
University of Lodz
Lodz, Poland 2023.01 - 2024.02
Erasmus Semester -
University of West Bohemia
Plzen, Czechia 2022.09 - 2023.12
Skills
- Third-party API integration
Hard Skills:
Musical Education
5th Degree in Music at Conservatorium of Music of Bragança
Leveraging my creativity, discipline, teamwork skills, and commitment to perfectionism.
• Specialization in Piano Accompaniment and Classical Piano
Timeline
Marketing and Communication Intern
Rural Move
2023.07 - 2023.09
Erasmus Semester -
University of Lodz
2023.01 - 2024.02
Erasmus Semester -
University of West Bohemia
2022.09 - 2023.12
Waiter and Cashier
Sandwich Snack
2022.07 - 2022.08
Guest Service and Operations Assistant
Casa da Barricade
2020.01 - Current
Bachelor's - Languages And Business
University of Aveiro