Francisca Archer de Carvalho
Porto
Summary
Experience in customer service and direct negotiation with customers, very competent and focused on obtaining results. Strong Skills and knowledge in dealing with suppliers. Team spirit, ease of communicating and practice in resolving and managing conflicts.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Project Development Responsible
Cork Supply Portugal
09.2018 - Current
- Registration and monitoring of orders, using SAP
- Sending quotations, sample orders and developing new products
- Ensure quick response and follow-up on all matters related to Customer Service department
- Negotiation of delivery times
Internal Commercial Assistant
Grupo Europac
09.2015 - 09.2018
- Registration and monitoring orders as well as support in the development of new products
- Organization and planning of production capacity according to customer requirements
- Negotiation of delivery times (optimization of timings in order to reduce costs and make the production process profitable)
- Control stock levels for each customer as well as billing and payment management
Customer Service
Graphicsleader Packaging SA
06.2014 - 08.2015
- Registration and management of orders from the most important customers (Novadelta, Danone, Nestlé) using the SAP system
- Expertise in the customer service area: clarifying doubts, solving problems and tracking orders
- Organization and planning of production capacity according to customer requirements
- Negotiation of delivery times (optimization of timings in order to reduce costs and make the production process profitable)
- Monitor and control stock levels for each customer
- Preparation and analysis of reports regarding product/customer performance and trends
Travel Consultant
Geostar - Grupo Sonae
03.2012 - 05.2014
- Working in the customer service area (in person, phone and via email): clarifying doubts about products/services; prices and payment methods
- Proposal and advice on new products in order to achieve pre-established commercial objectives
- Complete and operational sales management (creation of ad hoc services according to customer requirements) in order to increase loyalty and increase customer satisfaction levels
- Monitoring and studying competition (participation in sector events)
- Insertion of information into the system and recording of daily invoicing
Boutique Specialist
Nespresso - Nestlé
- Customer service: responsible for sales; product promotion; customer advice and guidance; complaints management
- Support in operational management: billing and stock organization
Education
Degree in Tourism - Business Sciences -
Instituto Superior De Administração E Gestão - ISAG
Porto 09.2008 - 09.2011
Skills
Customer relationship/interaction management
Stress Resistance
Excellent problem solving ability
Negotiation Skill
Ability to Work in a Team
Ability to synthesize and organize
Additionalinformation
2009/2016 – Member of a choir for events
2009/2014: Volunteering (Food Bank)
2009/2011: Hostess and Promoter at various events (Football Oporto Stadium; weddings; ticket office) and products from different sectors (Perfume, food, and large distribution)
Personal Information
- Date of Birth: 06/09/1989
- Nationality: Portuguesa
Languages
Portuguese
Native language
Inglês Fluente
Advanced
C1
Espanhol - D.E.L.E.
Upper intermediate
B2
Timeline
Project Development Responsible
Cork Supply Portugal
09.2018 - Current
Internal Commercial Assistant
Grupo Europac
09.2015 - 09.2018
Customer Service
Graphicsleader Packaging SA
06.2014 - 08.2015
Travel Consultant
Geostar - Grupo Sonae
03.2012 - 05.2014
Degree in Tourism - Business Sciences -
Instituto Superior De Administração E Gestão - ISAG
09.2008 - 09.2011
Boutique Specialist
Nespresso - Nestlé
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