Francisco Homem
Lisboa
Summary
I've graduated in Performing Arts at Chapitô, with excellent results, which allowed the acquisition of strong organizational skills participating in shows and major events. I'm a young man with a great positive spirit and a huge desire to increase knowledge in a full-time position that would offer professional challenges, utilizing my interpersonal skills, excellent time management and problem-solving capabilities. I consider myself very communicative and result-oriented, able to handle multiple projects simultaneously with a high degree of accuracy, always valuing professional pride.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outbound Sales Call Center Agent
PLURICALL
11.2022 - Current
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Professional Performer
Various Employers
01.2018 - 12.2022
- Managed variety of technical equipment used in performances.
- Collaborated with other entertainers to create engaging acts.
- Used social media to promote events and build audience.
- Implemented creative techniques to create unique performances.
- Engaged with audiences to create memorable experiences at live performances.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Networked with industry professionals to build contacts and maintain steady stream of work.
Telecommunications Technician
ZENER
02.2021 - 11.2022
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed quality assurance on systems to confirm optimal performance.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Gymnastics Coach Instructor
EDAK - ESCOLA DE DANÇA ANA KOHLER
07.2022 - 07.2022
- Assessed student progress and provided feedback to improve technique and performance.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Facilitated team building activities to improve communication, collaboration and productivity.
- Taught students how to perform split leaps, back handsprings and other special techniques.
Restaurant Waiter
TASCA LUSO BRASILEIRA
01.2017 - 12.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Chapitô
Lisboa, Portugal 07.2020
High School Diploma -
Escola Secundária Santiago Do Cacém
Santiago Do Cacém, Portugal07.2017
Skills
- Persuasion Strategies
- Lead Information Capture
- Phone Script
- Team Goals
- Client Needs Assessment
- Operational Efficiency
- Performance Goals
- Equipment Usage
- Training Exercises
- Technique Evaluation
- Character Performances
- Stage Shows
Certification
- Driver's License
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1
French
Elementary
A2
Timeline
Outbound Sales Call Center Agent
PLURICALL
11.2022 - Current
Gymnastics Coach Instructor
EDAK - ESCOLA DE DANÇA ANA KOHLER
07.2022 - 07.2022
Telecommunications Technician
ZENER
02.2021 - 11.2022
Professional Performer
Various Employers
01.2018 - 12.2022
Restaurant Waiter
TASCA LUSO BRASILEIRA
01.2017 - 12.2017
High School Diploma -
Chapitô
High School Diploma -
Escola Secundária Santiago Do Cacém
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