Frederico Ramalho
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Phillip Morris International
12.2021 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Flight Attendant
Euroatlantic Airways
05.2014 - 08.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high perform
Education
High School Diploma -
Instituto De Tecnologias Náuticas
Lisbon, Portugal06.2013
Skills
- Workflow Management
- Cross-selling strategies
- Attention to Detail
- Exceptional customer service
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Certification
- Certified Costumer Experience, Dynargie - March 2024
- Open Sub Category, EASA - July 2024
Timeline
Assistant Manager
Phillip Morris International
12.2021 - Current
Flight Attendant
Euroatlantic Airways
05.2014 - 08.2017
High School Diploma -
Instituto De Tecnologias Náuticas
- Certified Costumer Experience, Dynargie - March 2024
- Open Sub Category, EASA - July 2024
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