Fátima Costa
Toronto
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
31
31
years of professional experience
Work History
Health Care Assistant
Hospital Centro Hospitalar do Médio Ave
11.2020 - 06.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Worked in Coronavirus isolation facilities with infected patients
Bar Manager
Ribeiros Coffe House Lda
01.2019 - 07.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Massage Therapist
Fatinês Lda
02.2016 - 01.2019
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Machine Operator
Coindu SA
02.2014 - 01.2016
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Massage Therapist
Fatinês Lda
02.2006 - 01.2014
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Restaurant Manager
Sandocha Lda
01.1997 - 01.2002
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Pharmacy Assistant
Farmácia Ribeirão
01.1992 - 01.1996
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Education
Professional Formation - Pedagogy
SHT- SCHOOLHOUSE Lda
Vila Nova De Famalicão01.2016
Esthetician And Massage Therapist - Health And Wellness
Doisefe
Vila Nova De Famalicão01.2009
High School Diploma -
Escola Secundária D. Sancho I
Vila Nova De Famalicão06.1995
Skills
- Emotional and Social Support
- Biological Specimen Handling
- Feeding Assistance
- Human Development
Languages
Portuguese
Native language
English
Intermediate
B1
Spa
Upper intermediate
B2
Timeline
Health Care Assistant
Hospital Centro Hospitalar do Médio Ave
11.2020 - 06.2023
Bar Manager
Ribeiros Coffe House Lda
01.2019 - 07.2020
Massage Therapist
Fatinês Lda
02.2016 - 01.2019
Machine Operator
Coindu SA
02.2014 - 01.2016
Massage Therapist
Fatinês Lda
02.2006 - 01.2014
Restaurant Manager
Sandocha Lda
01.1997 - 01.2002
Pharmacy Assistant
Farmácia Ribeirão
01.1992 - 01.1996
Professional Formation - Pedagogy
SHT- SCHOOLHOUSE Lda
Esthetician And Massage Therapist - Health And Wellness
Doisefe
High School Diploma -
Escola Secundária D. Sancho I
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