Gabriel Perrucho
Braga
Overview
8
8
years of professional experience
Work History
Senior Salesforce Developer
Accenture
01.2023 - Current
- Developed and wrote solutions for the Telco CRM project (LWC Custom, Vlocity Omniscripts, IPs , Apex Classes).
- Salesforce functional Administration;
- Defect Management and fixing for over 50 different typed issues per month (Jira and Power BI for KPIs);
- Implemented the first weekly Tech Sessions in the project in order to empower and share VLocity and Custom LWC related technical knowledge among the developer's team
- Corrected, modified and upgraded software to improve performance.
- Developed effective corrective action plans to fix issues of all priority levels.
- Provided input to team lead regarding areas for process and procedural improvement for a 15 people team of developers .
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Salesforce Developer
IBM
01.2022 - 11.2022
- Part of Telecom Salesforce Project focused on developing the whole CRM systems for a Telco provider under the Sales, Marketing, Telco and Service clouds.
- Developed Omnistudio components (IPs, Omniscripts, Flexcards) in order to execute the financial management and sales cloud;
- Wrote Apex and JS (LWC) code for inbound and outbound web services.
- Bug resolution and 10 business user support per day ;
- Crafted modules, interfaces and applications through native Salesforce development.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
Junior Salesforce Developer
Capgemini Engineering
01.2021 - 01.2022
- A project that was focused in providing energy and electricity for Brazil and several LATAM countries using several clouds (Energy, Sales, Service and Marketing);
- Implementing corrections and integrating functionalities using Apex, custom LWCs and Visual Force Pages; Testing - Unitary functional testing (Org Control and maintenance of the org);
- Authored code fixes and enhancements for inclusion in future code releases and patches as part of bugfixing (Jira and Service now technologies).
Junior Account Manager
ECGlobal Solutions
01.2016 - 09.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings being able to close over 400k R$ in Market Research specific technology deals with B2B clients such as Nestle and Coca Cola.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Education
MBA - Software Engineering
Universidade Estácio De Sá
Brazil12.2019
Software Development Technician - Software Development
SENAI
Brazil09.2019
Degree in International Business -
UNIJORGE
Salvador, BR01.2016
Skills
- CRM Software Engineering
- Engineering Standards
- Analytical Thinking and Problem Solving
- Performance Evaluation
- Software Documentation Control
- JS Frameworks: React, Angular, Vue
- Source and Version Control: Git, Github
- Code and Quality Standards
- Agile/Scrum Methodology
- SOAP and RESTful Web Services
- Growth Oriented
- Software Development Tools: JIRA, Confluence
- Problem-Solving
- VBScript
Related Certification
Salesforce Administrator
Languages
Portuguese
Proficient
C2
English
Proficient
C2
Industry Expertise
- HTML5
- JavaScript (React)
- CSS3
- XML
- Salesforce Development (Apex, JavaScript)
- SQL
- Salesforce Administration
- Salesforce Vlocity Technologies
- JSON configuration
Timeline
Senior Salesforce Developer
Accenture
01.2023 - Current
Salesforce Developer
IBM
01.2022 - 11.2022
Junior Salesforce Developer
Capgemini Engineering
01.2021 - 01.2022
Junior Account Manager
ECGlobal Solutions
01.2016 - 09.2018
MBA - Software Engineering
Universidade Estácio De Sá
Software Development Technician - Software Development
SENAI
Degree in International Business -
UNIJORGE
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