Gaël Honoré
Subject Matter Expert / Frontline QA
Lisbon
Summary
Having spent quite a lot of time studying various fields including literature, political science or even videogames for both personal and professional interests, the thing that drives me the most is a deep curiosity and a desire to learn as much as possible about the world (and, quite often, myself).
With this in mind, and ever since I started working at Teleperformance, I have put as much energy as possible into making the platforms and products I work on—such as Battle.net, World of Warcraft, and now TikTok—safer, more welcoming spaces for all users.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Subject Matter Expert / Frontline QA @TikTok
Teleperformance
08.2025 - Current
- Mentored junior team members, making sure they feel comfortable inside the team and capable of working autonomously
- Enhanced team performance by providing expert guidance on policies and Standard Operating Procedures
- Ensured that the team and the client are aligned on content moderation and policy application
Online Content Moderator @TikTok
Teleperformance
08.2023 - 08.2025
- Contributed to make the community experience as positive and enjoyable as possible by carefully reviewing the content posted on the platform
- Helped the Quality Assurance team with teaching new hires and communicating on policy changes as part of my stretch QA role
Game Master @Blizzard Entertainment
Teleperformance
06.2022 - 08.2023
- Offered support for both platform/account issues (Battle.net and Blizzard products) and in-game requests (World of Warcraft)
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
Education
Bachelor's degree - Philosophy/political science
Université de Caen Normandie
Caen08.2021
Bachelor's degree - Game and Interactive Media Design
Université de Montpellier Paul-Valéry
Montpellier01.2017
Khâgne, Intensive two-year study course - French and English literature as well as general studies
Lycée Malherbe
Caen01.2015
Skills
Customer Relationship Management (CRM)
Game Design
Translation
Social Media
Bug Tracking
Timeline
Subject Matter Expert / Frontline QA @TikTok
Teleperformance
08.2025 - Current
Online Content Moderator @TikTok
Teleperformance
08.2023 - 08.2025
Game Master @Blizzard Entertainment
Teleperformance
06.2022 - 08.2023
Bachelor's degree - Game and Interactive Media Design
Université de Montpellier Paul-Valéry
Khâgne, Intensive two-year study course - French and English literature as well as general studies
Lycée Malherbe
Bachelor's degree - Philosophy/political science
Université de Caen Normandie