Galina Turcan

• Navigated HR operations and workforce strategies for 5+ organizations, delivering tailored solutions in talent acquisition, compliance, and Total Rewards programs while directly advising CEOs on workforce integration
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Developed strong relationships with clients through regular communication and excellent customer service.

Company Overview: Fintech

HR Compliance & Global Workforce Management

• Led HR compliance across 12+ countries, ensuring adherence to local employment laws and regulatory frameworks
• Orchestrated the selection and ongoing governance of Employer of Record (EOR) and Professional Employer Organization (PEO) partnerships like Multiplier, Deel, Justworks and Trinet supporting 100+ employees across 15+ regions
• Standardized global background check protocols across 12+ countries, mitigating hiring risks by 40% and guaranteeing adherence to international labor regulations for 100+ remote employees
• Piloted HR to a flawless SOC2 audit each year, demonstrating steadfast commitment to data protection; this earned commendation as the team with 'best security practices

Talent Acquisition & Onboarding

• Designed and optimized global recruitment processes, reducing time-to-fill by 30% and increasing hiring efficiency while ensuring alignment with business needs and compliance requirements
• Revamped interview processes with behavioral questioning and skills assessments, shortening time-to-hire by 30% and elevating candidate Net Promoter Score (NPS) by 40% in satisfaction surveys
• Developed and automated an onboarding system, reducing manual HR workload by 40% and shortening the onboarding period by 50%, enabling faster integration and quicker achievement of business goals

Performance Management & Employee Development

• Built and implemented a structured Performance Management framework, driving alignment between individual performance and business objectives
• Instituted a 360-degree feedback system integrated with performance goals, leading to a 40% improvement in employee self-awareness and a 10% increase in internal promotion rates
• Modernized salary review cycles, promotion frameworks, and career progression pathways, achieving a 15% elevation in internal promotions and a 20% improvement in employee satisfaction scores
• Led the implementation of performance management strategies enhancing employee engagement
• Enhanced employee engagement by 15% through data-driven insights and continuous feedback mechanisms

HR Technology & Vendor Management

• Implemented HRIS (Human Resource Information System) BambooHR, reducing manual HR processing time by 50% and improving payroll and benefits administration efficiency by 30%
• Managed HR technology and vendor partnerships, optimizing costs and ensuring seamless integration with HR and Finance systems

Company Overview: Fintech Solutions

HR Structure & Function Development:

• Defined the HR structure and built HR functions from the ground up, implementing best practices to align with business objectives and client needs
• Pioneered an employee onboarding program that improved new hire retention by 40% within the first year, by managing the HR team to create standardized onboarding programs for all employees
• Established scalable HR processes to support company growth and enhance workforce efficiency

Workforce Planning, HR Budgeting & Management:

• Developed and implemented a workforce planning and management system, ensuring optimal resource allocation based on client needs and project demands
• Led HR budgeting and financial planning, optimizing cost efficiency in workforce management, compensation, and benefits administration
• Designed a structured approach to talent management, improving staffing efficiency and workforce forecasting

Local HR Team Management & Development:

• Orchestrated the formation of the HR team, delineating roles to align with strategic priorities and facilitating a 30% increase in employee satisfaction scores related to HR support services
• Developed HR team capabilities through structured training, mentorship, and performance development programs, ensuring high operational efficiency and service delivery

Compliance & Cultural Alignment:

• Steered a thorough examination of HR regulations across all departments, correcting compliance issues that led to zero labor law breaches and sustained 100% regulatory compliance for a year
• Integrated company culture with local labor market dynamics, aligning employee engagement strategies with client expectations and regional best practices

Vendor Management & HR Technology:

• Managed HR vendor relationships, ensuring cost-effective and efficient HR operations
• Implemented and integrated Freshteam HRIS, automating recruitment, onboarding, and employee data management, enhancing operational efficiency

Company Overview: Logistics and Production

• Constructed a new HR infrastructure, encompassing talent acquisition, learning & development, and administration, which facilitated business growth and supported a workforce increase of 50%
• Piloted workforce planning and HR budgeting, aligning HR strategies with business objectives, achieving a 15% reduction in employee turnover within the first year through updated training programs
• Enhanced employee engagement and succession planning, driving retention and internal career growth while ensuring workforce readiness for business scalability

Company Overview: Security

• Led HR restructuring initiatives, optimizing workforce allocation and improving operational efficiency
• Championed collaboration with the ISO Manager, overhauling documentation processes and slashing audit findings by 60% within the first year, accelerating ISO 9001 compliance and accreditation
• Established the Learning & Development function and launched a professional internal certification program for key security-related roles
• Developed and implemented KPIs for the Technical and Sales teams, enhancing performance measurement and driving business success

Company Overview: Logistics

• Built HR team and organizational structure, defining key roles and core functions to support business growth
• Forged a structured Learning & Development framework, delivering 20+ training modules and resources, and improving employee performance review scores by 15% within the first year

Company Overview: Hospitality

• Revolutionized employee training through creation of 10+ interactive modules, allowing for 2 promotions within the first year attributed to improved capabilities and performance
• Initiated and led the Quality Assurance department, ensuring service excellence across 12 restaurants
• Orchestrated a complete overhaul of HR administration, resulting in a 30% increase in employee satisfaction scores related to payroll accuracy and streamlined access to employee records

Company Overview: Hospitality, 52 restaurants

• Designed and implemented a structured onboarding process and training materials, reducing new hire onboarding time from 30 days to 7 days while ensuring faster integration and productivity
• Developed a continuous learning framework and performance review system, leading to a service quality increase from 69% to 92%
• Enhanced employee engagement, driving improved customer experience and increasing the average restaurant check value

Company Overview: Hospitality, 52 restaurants

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Reduced onboarding time for new hires through the development of effective orientation modules.