Gareth Butcher
Rotherham,South Yorkshire
Summary
Results-driven IT professional experienced in technical support and systems administration. Proven skills in technical documentation creation, troubleshooting, and customer service. Pursuing CompTIA Network+ and Security+ certifications to strengthen knowledge in infrastructure operations and cybersecurity. Ready to leverage a blend of operational support and problem-solving expertise in an Infrastructure Operations Analyst role.
Overview
11
11
years of professional experience
Work history
Lead Course Coordinator and Main Grade Lecturer
The Sheffield College
Sheffield, South Yorkshire
2024.08 - 2026.07
- Knowledge Base Creation: Developed and maintained comprehensive course materials, lab manuals, and assessment frameworks to align with industry standards and enhance student learning outcomes.
- Technical Communication: Delivered complex technical concepts (programming hierarchy and object orientation, systems architecture, networking for multiplayer games) to diverse groups of students, adapting communication style to varying skill levels.
- Cross-Departmental Collaboration: Collaborated with academic, administrative, and IT teams to design curricula and ensure alignment of technical resources with teaching requirements, improving course delivery.
- Problem-Solving Under Pressure: Managed classroom and technical challenges in real-time, demonstrating composure and logical troubleshooting during high-stakes assessments and live demonstrations.
- Systems Administration: Maintained and troubleshot computer labs with dozens of workstations, including Windows Server environments, development tools, and network infrastructure.
- Continuous Learning: Enhanced technical proficiency in game development engines (Unity, Unreal) and self-learned Python, C#/C++, applying systems-thinking approach to improve IT infrastructure.
Training and Assessment Facilitator (TAF)
The Sheffield College
2018.09 - 2024.08
- Led and taught courses on 2D and 3D pipelines in Games, Animation, and VFX industry; providing practical knowledge and skills development for students.
- Created inclusive, evidence-based learning materials for students with ADHD, autism, and physical disabilities, enhancing accessibility and engagement.
- Helped bring the college’s first multi-medium based lecture format, which increased remote attendance by 65% and provided a lifeline for students unable to attend in person during the pandemic.
Frontline I.T. and Network Technician
Auxilion
2018.03 - 2018.09
- Managed account setup, maintained network infrastructure, and provided frontline customer support
- Resolved complex network issues in a timely manner due to adept problem-solving skills.
- Carried out repairs to faulty hardware, and reduced downtime significantly.
- Coordinated setup and distribution of hardware and IT systems, including security door fob systems, across multiple locations.
- Collaborated closely with other IT professionals for implementation of new technologies seamlessly into existing networks.
Front Line Tech Support
Plusnet
Sheffield, South Yorkshire
2015.11 - 2018.03
- Provided respectful and friendly support, fostering a collaborative environment.
- Performed daily operational tasks with accuracy and efficiency, ensuring smooth operations.
- Successfully delivered on tasks within tight deadlines.
- Rapidly learned new skills to new skills and applied them to enhance daily tasks.
Education
CertEd - Education and Training
The Sheffield College
SheffieldMA - Games Design
Sheffield Hallam University
SheffieldSkills
- Curriculum development
- Instructional design
- Assessment design
- Educational Technology
- Learning Management Systems
- Student Record Management
- Resource Allocation
- Proficient with both Office 365 and Google Suite
- Quick to learn new technologies and adapt processes in a fast-paced environment
- SEND student support
- Proactive improvement identification
- A natural mentor, enjoyed providing guidance and support to junior colleagues and students
- Positive learning environment
Activities and Interests
3D Modelling & Printing: Designing and printing functional household items and custom miniatures., Live Music Performance: Writing, rehearsing, and performing music nationwide as a vocalist and guitarist., DIY & Home Renovation: Managing the end-to-end renovation and interior design of a property., Retro Technology Restoration: Diagnosing, repairing, and restoring vintage computers and games consoles.
Timeline
Lead Course Coordinator and Main Grade Lecturer
The Sheffield College
2024.08 - 2026.07
Training and Assessment Facilitator (TAF)
The Sheffield College
2018.09 - 2024.08
Frontline I.T. and Network Technician
Auxilion
2018.03 - 2018.09
Front Line Tech Support
Plusnet
2015.11 - 2018.03
CertEd - Education and Training
The Sheffield College
MA - Games Design
Sheffield Hallam University