Gargi Das
Lisbon,Portugal
Summary
Looking forward to continue my career where I can utilise my experience and skills in contributing effectively to the success of the organisation and also for the improvement of my skill. I have 5 years of experience in banking sales and operational work with a proven record of productivity, quality and integrity and handling customer queries.
Organised and dependable banker with 5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work History
Authoriser
KOTAK MAHINDRA BANK
Kolkata, India
06.2022 - 01.2023
- Served customers to drive sales and deliver top-quality experiences.
- Applied positive customer service approach to increase satisfaction levels.
- Successfully delivered on tasks within tight deadlines.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Managed on-site evaluations, internal audits and customer surveys.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Teller
KOTAK MAHINDRA BANK
Kolkata, India
11.2020 - 05.2022
- Opened new accounts and explained featured benefits and monthly fees.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
- Counted and packaged currency and coins.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Escalated complex issues to management in a timely manner for prompt resolution.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Adhered to vault security procedures and access requirements.
- Managed daily cash transactions for efficient customer service.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Collaborated closely with the security team to ensure safety measures were upheld in the branch.
- Promoted new products and services to increase branch loyalty.
- Organised and stocked teller areas to maintain readiness for daily customer flows.
- Identified and mitigated potential fraud and transaction risks.
- Performed regular audits on transactional activities, maintained high level of accuracy.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
- Assisted customers with compromised debit cards and issued new credentials.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Adapted quickly to new banking software and technologies, enhanced productivity.
- Coordinated with other team members to manage peak hours effectively.
- Promoted bank services through active engagement with customers, increased product awareness.
- Provided administrative support when necessary for seamless office operations.
- Followed all bank procedures during transactions for operational excellence.
- Conducted end-of-day reconciliation, facilitated smooth operations.
- Identified and resolved financial discrepancies and escalated critical errors to management.
- Streamlined queue management during busy periods, improved customer waiting times.
- Identified opportunities for cross-selling bank products, boosted sales performance.
- Resolved customer complaints swiftly, improved overall customer experience.
- Built strong customer relationships to foster loyalty and repeat business.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
Senior Sales Acquisition Manager
KOTAK MAHINDRA BANK
Kolkata, India
08.2019 - 10.2020
- Reviewed customer history to recommend appropriate products and services.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Acquisition Manager(sales)
KOTAK MAHINDRA BANK
Kolkata, India
10.2017 - 08.2019
- Key Responsibilities – Generating new business for the bank as well as achieving monthly and yearly target of all banking products and handling customer queries.
- Conducted account opening procedures to facilitate smooth transactions.
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Streamlined account opening process which resulted in minimal wait times for customers.
- Oversaw account opening procedures for new clients; ensured adherence to bank policies.
- Reviewed and updated accounting records regularly, promoting financial transparency.
- Completed opening and closing procedures, ensuring store readiness.
- Conducted regular audits to ensure compliance with accounting standards.
- Monitored account activities regularly, detecting fraudulent activities early on.
- Provided support during special events like exhibition openings or artist talks guaranteeing event success.
- Performed end-of-day accounting tasks to maintain accurate records.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Managed multiple accounts, ensuring timely delivery of services.
- Maintained up-to-date knowledge of changes in legislation, resulting in compliant accounting practices.
- Maintained accurate documentation of all technical service activities for transparency and accountability.
- Conducted regular account reviews to proactively address any issues or concerns.
- Followed transaction monitoring and account verification models to support data security and reduce vulnerabilities.
- Conducted regular audits of accounting procedures for compliance with regulatory standards.
- Kept detailed records of all betting transactions to ensure accountability.
- Managed documentation related to new account openings, ensuring a smooth onboarding process.
Education
Master of commerce - Accounting and Finance
Calcutta University
Kolkata06.2017
Post Graduation Diploma - Banking Management
TimesPro Institution
Kolkata05.2017
Bachelor of commerce - Accounting and Finance
S.A. Jaipuria College
Kolkata05.2015
Class XII -
Auxilium Convent
Kolkata04.2012
Class X -
Pramila Memorial Institute
Kolkata04.2010
Skills
- customer handling
- computer knowledge
Task collaboration
Upselling
Establishing interpersonal relationships
Customer focused
Marketing
Person-centred practise
Strategic planning
Administrative support
Team building
Leadership
Calm under pressure
Project planning and coordination
Complaint handling and resolution
Rapport building
Team leadership and motivation
Deadline management
Commitment to excellence
Custom Section
Got award for achieving many sales targets
Personal Information
- Father's Name: Goutam Das
- Date of birth: 02/17/94
- Gender: Female
- Religion: Hindu
Disclaimer
I hereby declare that all the above-mentioned statements are true and complete to the best of my knowledge.
Languages
English
Advanced (C1)
A1
Hobbies
Painting and craft
Timeline
Authoriser
KOTAK MAHINDRA BANK
06.2022 - 01.2023
Teller
KOTAK MAHINDRA BANK
11.2020 - 05.2022
Senior Sales Acquisition Manager
KOTAK MAHINDRA BANK
08.2019 - 10.2020
Assistant Acquisition Manager(sales)
KOTAK MAHINDRA BANK
10.2017 - 08.2019
Master of commerce - Accounting and Finance
Calcutta University
Post Graduation Diploma - Banking Management
TimesPro Institution
Bachelor of commerce - Accounting and Finance
S.A. Jaipuria College
Class XII -
Auxilium Convent
Class X -
Pramila Memorial Institute