GENESIS LACRUZ
Porto
Summary
Highly organized, outgoing waitress with more than 10 years of experience delivering exceptional customer service in fast-paced restaurant setting. Possesses excellent communication, great energy and consistently earning positive feedback from customers. Ability to learn new tasks quickly and work well under pressure.
Overview
12
12
years of professional experience
Work History
Head Waiter
Yakuza by Olivier
04.2025 - 09.2025
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server
Hard Rock Cafe Porto
04.2024 - 01.2025
- Efficiently managed tables, assigned to group events, taking accurate orders and prioritizing tasks to maintain a smooth service flow.
- Retained menu item knowledge, providing expert recommendations, add-ons and upsells to increase sales.
- Performed work duties including table setup, sanitization, restocking and great teamwork assisting other servers to maintain a clean and efficient facility.
Waitress
Restaurante Beher
06.2021 - 01.2023
Waitress
Restaurante Lareira
08.2019 - 03.2020
Waitress
Bar Ponte Pensil
12.2018 - 07.2019
Inventory Coordinator
RGIS Inventur Germany
03.2018 - 11.2018
Waitress
Restaurante Cantina 32 e Puro
09.2016 - 01.2017
Waitress
Restaurante Museu D’ Avo
02.2014 - 08.2016
Education
Professional Course - Construction and Architectural Design
Escola Profissional de Caminha (ETAP) Portugal
01.2013
Skills
- Excellent Customer Service
- Teamwork
- Multitasking
- Communication
- Attention to detail
- Time management
- Adaptability
LANGUAGES
Spanish - native language
Portuguese - fluent
English - advance
French - basic
Timeline
Head Waiter
Yakuza by Olivier
04.2025 - 09.2025
Server
Hard Rock Cafe Porto
04.2024 - 01.2025
Waitress
Restaurante Beher
06.2021 - 01.2023
Waitress
Restaurante Lareira
08.2019 - 03.2020
Waitress
Bar Ponte Pensil
12.2018 - 07.2019
Inventory Coordinator
RGIS Inventur Germany
03.2018 - 11.2018
Waitress
Restaurante Cantina 32 e Puro
09.2016 - 01.2017
Waitress
Restaurante Museu D’ Avo
02.2014 - 08.2016
Professional Course - Construction and Architectural Design
Escola Profissional de Caminha (ETAP) Portugal
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