Georgios Athanasios Tsampas

In my current role, i am responsible for:

• Working with the Professional Services Security Team in the CX Center
• Dealing with designing and implementing projects for EMEA and customers around the world
• Focusing on deliverables with leading and providing low and high levels of design
• Gathering technical requirements when it comes to the business level and contribute by creating and delivering solution design documents as, HLD,LLD, Test plans, migration plan.
• Creating and analyzing PSIRTS reports, by following the Business Unit latest security advisories.
• Supporting critical services of the customer's network, as upgrades, maintenance window changes, system migrations and configuration changes.
• Onboarding and educating the customers to the solution the bought, by having webinars and technical sessions.
• Assisting customers with the integration and implementation of tools, systems, and service assurance
• Managing multiple projects simultaneously, demonstrating excellent organizational skills and time management abilities.
• Working under stringent deadlines whilst maintaining attention to detail and accuracy in work completion.

Working as a TAC engineer under the CX Centers, in Security and most specifically in Next-Generation Firewalls and ASA products, my responsibilities were:

Dealing with EMEA and global customers every day, resolving critical technical network issues, at the same time handling difficult and impactful business situations.

Solving complex technical issues and helping customers by supporting them and educating them.

Main Tasks:

• Receiving ticket/cases using the cloud-based customer relationship management (CRM) software tool, Salesforce.

• Troubleshooting critical network issues with high impact

• Cisco contact Center technology expert

• Highest quality of support for Global Cisco Customers

• Manage complex IT upgrades for various Cisco accounts

• Integrate FMC and FTD with cloud and other network solutions

• Create and manage high-pressure, complex IT transformation

• Analyzing logs using internal and external tools, as Wireshark to monitor traffic.

• Collaborating with other Teams, as BU and developers to provide feedback and create reports for new vulnerabilities or defects, byr running simulations or backups on labs.

During my studies at the University of Patras, I had the opportunity to do my internship in which I was:

Working with customers by developing their web pages addressing their business goals.

I was evaluating new sites by listening to the needs

At the same time keeping up with security solutions:

• Main tasks:
• Developing web pages on the WordPress framework
• Debugging and testing both front end and back end with PHP, Javascript, CSS, and HTML
• E-shop creation with eCommerce, creating and developing customer data for their businesses
• Testing websites in various browsers and devices to ensure consistency.
• Translating project requirements into forward-thinking visual designs.