GEOVANA GLADYS
Customer Service And Relationship Specialist
Summary
Experienced with customer interaction, ensuring comprehensive understanding of client concerns. Utilizes effective communication techniques to deliver high-quality service. Knowledge of efficient problem-solving methods to maintain customer satisfaction.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
SALES AND CUSTOMER SERVICE CONSULTANT
TLCI-Soluções Integradas Telecomunicação, S.A.(MEO Altice)
2019.04 - Current
- Servicing business and residential customers (inbound and outbound).
- Promotion of telecommunications packages and customer retention.
- Basic technical support and problem solving.
- Customer Service Assistant - EDP - Energias de Portugal
Sales Prospecting Agent
Securitas Direct Portugal
2018.04 - 2019.04
- Active prospecting and client acquisition
- Presentation and sale of residential and business security systems
Senior Store Manager
Marajó Convenience Stores (AM/PM Franchising)
2015.01 - 2017.03
- Operational and strategic management of convenience store
- Team leadership of up to 17 employees
- Supervision of the food service sector
Sales Consultant – Individual and Corporate Client
Alpha Machinery and Vehicles (Grupo Entreposto)
2012.06 - 2015.01
- Sales of vehicles and automotive solutions
- Post-sales support and contract management
Sales Consultant – Individual Clients
BANK (formerly ProQuality A.A.C.C.)
2010.06 - 2011.06
- Sale of personalized insurance solutions
- Customer service and advice for individual clients
Sales Consultant – Corporate Clients
TECCommerce Ltda. TIM Business Partner Telecom
2009.03 - 2011.03
- Sales of business communication solutions
- Contract management and post-sales support
Market Researcher – Data Collection
Wise Solution Research
2004.11 - 2009.01
- Conducted market research in the fuel sector
- Data collection and qualitative analysis
Commercial Representative
Cosmetik Com. De Cosmético Ltda. KEUNE Distributor
2003.10 - 2004.10
- Client acquisition and retention in the cosmetics sector
- Sales and follow-up of professional products
Sales Consultant – Corporate Clients
Protectsat – Vehicle Tracking Services
2002.02 - 2003.09
- Negotiation and sale of vehicle tracking systems
- Specialized service for corporate clients
Education
Bachelor's Degree - BUSINESS MANAGEMENT
CEUMA
São Luís, Maranhão 2000.01 - 2004.01
Technical Course - MANAGEMENT
CENEC
Pedreiras, Maranhão 1998.01 - 1999.01
High School Diploma -
CENEC
Pedreiras, Maranhão 1999.04 - 2000.01
Skills
Creativity
Organization
Communication
Complaint handling
Customer acquisition
Customer relations
Complaint resolution
Team management
Certification
Sales Essentials Certificate
Timeline
SALES AND CUSTOMER SERVICE CONSULTANT
TLCI-Soluções Integradas Telecomunicação, S.A.(MEO Altice)
2019.04 - Current
Sales Prospecting Agent
Securitas Direct Portugal
2018.04 - 2019.04
Senior Store Manager
Marajó Convenience Stores (AM/PM Franchising)
2015.01 - 2017.03
Sales Consultant – Individual and Corporate Client
Alpha Machinery and Vehicles (Grupo Entreposto)
2012.06 - 2015.01
Sales Consultant – Individual Clients
BANK (formerly ProQuality A.A.C.C.)
2010.06 - 2011.06
Sales Consultant – Corporate Clients
TECCommerce Ltda. TIM Business Partner Telecom
2009.03 - 2011.03
Market Researcher – Data Collection
Wise Solution Research
2004.11 - 2009.01
Commercial Representative
Cosmetik Com. De Cosmético Ltda. KEUNE Distributor
2003.10 - 2004.10
Sales Consultant – Corporate Clients
Protectsat – Vehicle Tracking Services
2002.02 - 2003.09
Bachelor's Degree - BUSINESS MANAGEMENT
CEUMA
2000.01 - 2004.01
High School Diploma -
CENEC
1999.04 - 2000.01
Technical Course - MANAGEMENT
CENEC
1998.01 - 1999.01