GEOVANA GLADYS
Customer Service And Relationship Specialist
Summary
Experienced with customer interaction, ensuring comprehensive understanding of client concerns. Utilizes effective communication techniques to deliver high-quality service. Knowledge of efficient problem-solving methods to maintain customer satisfaction.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
SALES AND CUSTOMER SERVICE CONSULTANT
TLCI-Soluções Integradas Telecomunicação, S.A.(MEO Altice)
04.2019 - Current
- Servicing business and residential customers (inbound and outbound).
- Promotion of telecommunications packages and customer retention.
- Basic technical support and problem solving.
- Customer Service Assistant - EDP - Energias de Portugal
Sales Prospecting Agent
Securitas Direct Portugal
04.2018 - 04.2019
- Active prospecting and client acquisition
- Presentation and sale of residential and business security systems
Senior Store Manager
Marajó Convenience Stores (AM/PM Franchising)
01.2015 - 03.2017
- Operational and strategic management of convenience store
- Team leadership of up to 17 employees
- Supervision of the food service sector
Sales Consultant – Individual and Corporate Client
Alpha Machinery and Vehicles (Grupo Entreposto)
06.2012 - 01.2015
- Sales of vehicles and automotive solutions
- Post-sales support and contract management
Sales Consultant – Individual Clients
BANK (formerly ProQuality A.A.C.C.)
06.2010 - 06.2011
- Sale of personalized insurance solutions
- Customer service and advice for individual clients
Sales Consultant – Corporate Clients
TECCommerce Ltda. TIM Business Partner Telecom
03.2009 - 03.2011
- Sales of business communication solutions
- Contract management and post-sales support
Market Researcher – Data Collection
Wise Solution Research
11.2004 - 01.2009
- Conducted market research in the fuel sector
- Data collection and qualitative analysis
Commercial Representative
Cosmetik Com. De Cosmético Ltda. KEUNE Distributor
10.2003 - 10.2004
- Client acquisition and retention in the cosmetics sector
- Sales and follow-up of professional products
Sales Consultant – Corporate Clients
Protectsat – Vehicle Tracking Services
02.2002 - 09.2003
- Negotiation and sale of vehicle tracking systems
- Specialized service for corporate clients
Education
Bachelor's Degree - BUSINESS MANAGEMENT
CEUMA
São Luís, Maranhão 01.2000 - 01.2004
Technical Course - MANAGEMENT
CENEC
Pedreiras, Maranhão 01.1998 - 01.1999
High School Diploma -
CENEC
Pedreiras, Maranhão 04.1999 - 01.2000
Skills
Creativity
Organization
Communication
Complaint handling
Customer acquisition
Customer relations
Complaint resolution
Team management
Certification
Sales Essentials Certificate
Timeline
SALES AND CUSTOMER SERVICE CONSULTANT
TLCI-Soluções Integradas Telecomunicação, S.A.(MEO Altice)
04.2019 - Current
Sales Prospecting Agent
Securitas Direct Portugal
04.2018 - 04.2019
Senior Store Manager
Marajó Convenience Stores (AM/PM Franchising)
01.2015 - 03.2017
Sales Consultant – Individual and Corporate Client
Alpha Machinery and Vehicles (Grupo Entreposto)
06.2012 - 01.2015
Sales Consultant – Individual Clients
BANK (formerly ProQuality A.A.C.C.)
06.2010 - 06.2011
Sales Consultant – Corporate Clients
TECCommerce Ltda. TIM Business Partner Telecom
03.2009 - 03.2011
Market Researcher – Data Collection
Wise Solution Research
11.2004 - 01.2009
Commercial Representative
Cosmetik Com. De Cosmético Ltda. KEUNE Distributor
10.2003 - 10.2004
Sales Consultant – Corporate Clients
Protectsat – Vehicle Tracking Services
02.2002 - 09.2003
Bachelor's Degree - BUSINESS MANAGEMENT
CEUMA
01.2000 - 01.2004
High School Diploma -
CENEC
04.1999 - 01.2000
Technical Course - MANAGEMENT
CENEC
01.1998 - 01.1999
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