Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Custom
Timeline
Generic

gianni rossi paccani

Lisbon,Lisbon

Summary

Professional with strong communication and multitasking abilities. Proven experience in resolving customer complaints effectively while adhering to company guidelines. Implements follow-up strategies to maintain service standards and ensure customer satisfaction. Committed to delivering high-quality service and achieving consistent results.

Overview

28
28
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work history

Customer service representative

Teleperformance Portugal
Lisbon, Lisbon
2025.03 - Current

Senior Warehouse Assistant

Marchesi Mazzei S.p.A
Castellina in Chianti, Siena (IT)
2021.07 - 2024.10

Shop manager

Netrunner
Siena, Siena
2003.07 - 2013.12

Italian mail Order Sales and Logistic Supervisor

Games Workshop Ltd
Nottingham, Nottinghamshire (UK)
1997.05 - 2001.01

Education

Diploma of Higher Education - Accountancy and Commerce

Istituto Cacro Cuore di Gesù
Siena (IT)
1986.09 - 2001.06

Certificate - Marketing applied to Agricultural Productions

Provincia di Siena
Siena (IT)
2015.02 - 2015.05

Skills

  • Patient attitude
  • Empathy understanding
  • Positive disposition
  • Dispute settlements tactfulness
  • Customer education and onboarding
  • Resilience to stressful situations
  • Proactive follow-up behaviour
  • Client-Focused approach
  • Problem-solving
  • Team Leadership
  • Public speaking
  • Conflict Resolution
  • Inventory control
  • Complaint resolution
  • Microsoft Office
  • Analytical
  • Staff education and training
  • Administrative support
  • Customer service expert
  • Professional demeanour
  • Relationship-building
  • Quality Assurance (QA) controls
  • Highly efficient

Languages

Italian
Native
English
Upper intermediate
Portuguese
Beginner
French
Elementary

Affiliations

  • Painting Historical and Fantasy Toy Soldiers, readings, Rugby (practice, coaching, watch), Motorbike

Certification

Certified Coach by the italian Rugby Federation A2 (able to coach young players 3-16)

Custom

I Authorize the use of this CV following the Italians Law concerning privacy, 13 del D. Lgs. 196/2003 e GDPR 679/2016

Timeline

Customer service representative

Teleperformance Portugal
2025.03 - Current

Senior Warehouse Assistant

Marchesi Mazzei S.p.A
2021.07 - 2024.10

Certificate - Marketing applied to Agricultural Productions

Provincia di Siena
2015.02 - 2015.05

Shop manager

Netrunner
2003.07 - 2013.12

Italian mail Order Sales and Logistic Supervisor

Games Workshop Ltd
1997.05 - 2001.01

Diploma of Higher Education - Accountancy and Commerce

Istituto Cacro Cuore di Gesù
1986.09 - 2001.06
gianni rossi paccani