gianni rossi paccani
Lisbon,Lisbon
Summary
Professional with strong communication and multitasking abilities. Proven experience in resolving customer complaints effectively while adhering to company guidelines. Implements follow-up strategies to maintain service standards and ensure customer satisfaction. Committed to delivering high-quality service and achieving consistent results.
Overview
28
28
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Teleperformance Portugal
Lisbon, Lisbon
03.2025 - Current
Senior Warehouse Assistant
Marchesi Mazzei S.p.A
Castellina in Chianti, Siena (IT)
07.2021 - 10.2024
Shop manager
Netrunner
Siena, Siena
07.2003 - 12.2013
Italian mail Order Sales and Logistic Supervisor
Games Workshop Ltd
Nottingham, Nottinghamshire (UK)
05.1997 - 01.2001
Education
Diploma of Higher Education - Accountancy and Commerce
Istituto Cacro Cuore di Gesù
Siena (IT) 09.1986 - 06.2001
Certificate - Marketing applied to Agricultural Productions
Provincia di Siena
Siena (IT) 02.2015 - 05.2015
Skills
- Patient attitude
- Empathy understanding
- Positive disposition
- Dispute settlements tactfulness
- Customer education and onboarding
- Resilience to stressful situations
- Proactive follow-up behaviour
- Client-Focused approach
- Problem-solving
- Team Leadership
- Public speaking
- Conflict Resolution
- Inventory control
- Complaint resolution
- Microsoft Office
- Analytical
- Staff education and training
- Administrative support
- Customer service expert
- Professional demeanour
- Relationship-building
- Quality Assurance (QA) controls
- Highly efficient
Languages
Italian
Native
English
Upper intermediate
Portuguese
Beginner
French
Elementary
Affiliations
- Painting Historical and Fantasy Toy Soldiers, readings, Rugby (practice, coaching, watch), Motorbike
Certification
Certified Coach by the italian Rugby Federation A2 (able to coach young players 3-16)
Custom
I Authorize the use of this CV following the Italians Law concerning privacy, 13 del D. Lgs. 196/2003 e GDPR 679/2016
Timeline
Customer service representative
Teleperformance Portugal
03.2025 - Current
Senior Warehouse Assistant
Marchesi Mazzei S.p.A
07.2021 - 10.2024
Certificate - Marketing applied to Agricultural Productions
Provincia di Siena
02.2015 - 05.2015
Shop manager
Netrunner
07.2003 - 12.2013
Italian mail Order Sales and Logistic Supervisor
Games Workshop Ltd
05.1997 - 01.2001
Diploma of Higher Education - Accountancy and Commerce
Istituto Cacro Cuore di Gesù
09.1986 - 06.2001
Similar Profiles
Somer Al-HatibSomer Al-Hatib
Supervisor of Operations at Teleperformance PortugalSupervisor of Operations at Teleperformance Portugal
BENJAMIN HUGGETTBENJAMIN HUGGETT
ENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE PortugalENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE Portugal
Miguel RoqueMiguel Roque
Content Reviewer, FLM back up and Data Analyst at Teleperformance PortugalContent Reviewer, FLM back up and Data Analyst at Teleperformance Portugal
Francisco Alberto Barradas De Moura Vahia DeFrancisco Alberto Barradas De Moura Vahia De
CrossFit Coach at CrossFitCrossFit Coach at CrossFit
Kevin GomesKevin Gomes
Data Engineer at SAPData Engineer at SAP