Gina Rice
Customer Care Professional
Vila Real Santo Antonio,Faro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Real Estate Sales Agent
Coldwell Banker
01.2011 - 01.2021
- Promote sales of properties through advertisements, open houses and participation in multiple listings
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Scheduled showings and tours for potential new clients and properties with 80% success rate.
Boardroom Concierge
Alaska Airlines
01.2011 - 01.2016
- Flight arrangements and if necessary book hotels.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Flight Attendant
United Airlines, Virgin America
05.2000 - 01.2011
- Direct and assist passengers in emergency procedures, such as evacuating plane following emergency landing.
- Verify that first aid kits and other other emergency equipment, including fire extinguishers and oxygen bottles are in working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
Some College (No Degree) - Real Estate
Century 21
Residential Real EstateSkills
- Strong negotiation skills
- Goal-oriented mindset
- Property Management
- Client management
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Problem Resolution
Timeline
Real Estate Sales Agent
Coldwell Banker
01.2011 - 01.2021
Boardroom Concierge
Alaska Airlines
01.2011 - 01.2016
Flight Attendant
United Airlines, Virgin America
05.2000 - 01.2011
Some College (No Degree) - Real Estate
Century 21
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