Giulia Alves Nascimento
Coimbra
Summary
Trustworthy Customer Service with three years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Bilingual, hardworking and very communicative.
Overview
6
6
years of professional experience
Work History
Bartender Supervisor
Glam Caffe
09.2022 - Current
- Managed to serve at least 150 clients per day
- Developed and maintained relationships with customers and suppliers through account development.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
COSTUMER SERVICE SPECIALIST
Tap Air Portugal
03.2022 - 09.2022
- Promptly handled average of 60 customer inquiries and complaints per day with 96% customer satisfaction rate;
- Handled large volume of calls on day-to-day basis with sense of calm and good work ethic;
- Assisted with placement of orders, refunds, exchanges, complaints, information about ticket fares, and trip tips;
- Described product highlights and benefits to help guide purchasing decisions.
INTERNATIONAL STUDENT EXCHANGE
Aupair Care
01.2020 - 09.2021
- In addition to improving English language, had experience of emerging in another culture, which contributed to great personal development based on responsibility, flexibility, and ability to deal with different situations
- Helped children learn English by conversing freely, reading appropriate stories and completing activities in target language
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved group and individual behavior with positive management strategies.
COSTUMER SERVICE SPECIALIST
Allianz Insurance
06.2017 - 07.2019
- Took payment information and other pertinent information.
- Processing orders, forms, applications, and requests and keeping records of customer interactions, comments, and complaints
- Handled complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
Education
BBA - Business Administration
Cruzeiro Do Sul
São Paulo, Brazil01.2025
Course - Managerial Accounting Fundamentals
University of Virginia
Online04.2023
Course - Leading Diverse Teams & Organizations
University of Michigan
Online01.2023
ESL - English As A Second Language (ESL)
International Language Institute
Washington, United States08.2020
Skills
- Microsoft Word
- B2B Service
- Client Resolution
- Guest Satisfaction
- Great Communication
- Customer Relations Specialist
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
Bartender Supervisor
Glam Caffe
09.2022 - Current
COSTUMER SERVICE SPECIALIST
Tap Air Portugal
03.2022 - 09.2022
INTERNATIONAL STUDENT EXCHANGE
Aupair Care
01.2020 - 09.2021
COSTUMER SERVICE SPECIALIST
Allianz Insurance
06.2017 - 07.2019
BBA - Business Administration
Cruzeiro Do Sul
Course - Managerial Accounting Fundamentals
University of Virginia
Course - Leading Diverse Teams & Organizations
University of Michigan
ESL - English As A Second Language (ESL)
International Language Institute
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