Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giulia Alves Nascimento

Giulia Alves Nascimento

Coimbra

Summary

Trustworthy Customer Service with three years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Bilingual, hardworking and very communicative.

Overview

6
6
years of professional experience

Work History

Bartender Supervisor

Glam Caffe
09.2022 - Current
  • Managed to serve at least 150 clients per day
  • Developed and maintained relationships with customers and suppliers through account development.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.

COSTUMER SERVICE SPECIALIST

Tap Air Portugal
03.2022 - 09.2022
  • Promptly handled average of 60 customer inquiries and complaints per day with 96% customer satisfaction rate;
  • Handled large volume of calls on day-to-day basis with sense of calm and good work ethic;
  • Assisted with placement of orders, refunds, exchanges, complaints, information about ticket fares, and trip tips;
  • Described product highlights and benefits to help guide purchasing decisions.


INTERNATIONAL STUDENT EXCHANGE

Aupair Care
01.2020 - 09.2021
  • In addition to improving English language, had experience of emerging in another culture, which contributed to great personal development based on responsibility, flexibility, and ability to deal with different situations
  • Helped children learn English by conversing freely, reading appropriate stories and completing activities in target language
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Improved group and individual behavior with positive management strategies.

COSTUMER SERVICE SPECIALIST

Allianz Insurance
06.2017 - 07.2019
  • Took payment information and other pertinent information.
  • Processing orders, forms, applications, and requests and keeping records of customer interactions, comments, and complaints
  • Handled complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution

Education

BBA - Business Administration

Cruzeiro Do Sul
São Paulo, Brazil
01.2025

Course - Managerial Accounting Fundamentals

University of Virginia
Online
04.2023

Course - Leading Diverse Teams & Organizations

University of Michigan
Online
01.2023

ESL - English As A Second Language (ESL)

International Language Institute
Washington, United States
08.2020

Skills

  • Microsoft Word
  • B2B Service
  • Client Resolution
  • Guest Satisfaction
  • Great Communication
  • Customer Relations Specialist

Languages

Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1

Timeline

Bartender Supervisor

Glam Caffe
09.2022 - Current

COSTUMER SERVICE SPECIALIST

Tap Air Portugal
03.2022 - 09.2022

INTERNATIONAL STUDENT EXCHANGE

Aupair Care
01.2020 - 09.2021

COSTUMER SERVICE SPECIALIST

Allianz Insurance
06.2017 - 07.2019

BBA - Business Administration

Cruzeiro Do Sul

Course - Managerial Accounting Fundamentals

University of Virginia

Course - Leading Diverse Teams & Organizations

University of Michigan

ESL - English As A Second Language (ESL)

International Language Institute

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Giulia Alves Nascimento