Giulianno Santos
Porto
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Servitis
10.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dog Daycare Attendant
GoldenWeiler
01.2023 - 09.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Second Class Waiter
Padaria Ribeiro
09.2019 - 10.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Factory Worker
Telepizza
02.2019 - 08.2019
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
12th Grade - Humanities
High School Almeida Garret
Skills
- Customer service
- Data entry
- Customer relations
- Customer relationship management (CRM)
- Active listening
- Critical thinking
- Complaint handling
- Call management
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Portuguese
Nativo
Timeline
Customer Service Representative
Servitis
10.2023 - 02.2025
Dog Daycare Attendant
GoldenWeiler
01.2023 - 09.2023
Second Class Waiter
Padaria Ribeiro
09.2019 - 10.2022
Factory Worker
Telepizza
02.2019 - 08.2019
12th Grade - Humanities
High School Almeida Garret
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