Godswill Etinosa Iyamu
Lisbon
Summary
Results-driven Account Manager with a strong background in sales development, customer relationship management, and technical support. Experienced in using CRM tools (Salesforce) to manage client accounts, drive revenue growth, and improve customer retention. Adept at identifying sales opportunities, managing the sales pipeline, and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Success & Technical Support Specialist
Dell Technologies
11.2022 - 04.2024
- Provided Tier 1 & Tier 2 support to clients, resolving software and configuration issues
- Assisted customers with CRM integration, user management, and troubleshooting
- Maintained a customer satisfaction score of over 85% by delivering prompt solutions
- Documented solutions in the company's knowledge base to improve customer self-service
- Worked closely with sales teams to ensure seamless customer onboarding and retention
Customer Service Representative
A1 Logistics
05.2021 - 07.2022
- Managed customer inquiries, complaints, and order processing to enhance satisfaction
- Assisted with logistics coordination and provided real-time support to clients
- Documented interactions in CRM systems for improved service efficiency
Account Manager | Sales Development Representative
Titan
06.2019 - 01.2022
- Managed client accounts, driving engagement and fostering long-term relationships
- Utilized Salesforce to track sales activities, re-engage leads, and curate account lists
- Led outbound sales efforts via calls, emails, and social media to convert prospects
- Developed and executed sales strategies to exceed revenue targets
- Conducted market research to identify new business opportunities and expansion areas
Education
High School Diploma - undefined
Estate Secondary School
Skills
Account Management & Sales
CRM Proficiency
Pipeline & Lead Management
Customer Success
Negotiation & Communication
Technical & Product Knowledge
Problem-Solving & Adaptability
Timeline
Customer Success & Technical Support Specialist
Dell Technologies
11.2022 - 04.2024
Customer Service Representative
A1 Logistics
05.2021 - 07.2022
Account Manager | Sales Development Representative
Titan
06.2019 - 01.2022
High School Diploma - undefined
Estate Secondary School