Gonçalo Baroutakis
Oeiras,11
Summary
Highly experienced ICT Technician with over more then 8 years of post‑qualification experience in the implementation, maintenance, and support of ICT end systems in organizations. Skilled in hardware and software configuration, troubleshooting complex technical incidents, and supporting end-users with a customer-oriented approach. Strong understanding of ICT systems, system monitoring tools, and performance analysis. Known for working independently, solving problems efficiently, and maintaining high levels of service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Manager
Transportes António Frade, Lda
09.2013 - Current
- Implemented, configured, and maintained ICT end systems across a large organizational environment.
- Provided hands-on technical support for hardware, operating systems, corporate applications, and network connectivity.
- Diagnosed and resolved complex incidents related to software failures, workstation issues, system access, and performance degradation.
- Utilized system monitoring and performance analysis tools to ensure operational continuity and service stability.
- Managed hardware lifecycle: deployment, upgrades, imaging, backup, replacement, and preventive maintenance.
- Ensured compliance with ICT service delivery standards and documented technical procedures.
- Delivered support with a strong approach, ensuring clear communication and user satisfaction.
IT Consultant
Localsoftware, Lda
01.2013 - 08.2013
- Designed and implemented IT strategies aligned with client objectives.
- Analyzed system performance to identify improvement opportunities and enhance efficiency.
- Led cross-functional teams in the development of software solutions for diverse client needs.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Education
Master of Science - Certif Ethical Hacker, CompTIA CyberSec, ISO 27001
Rumos
Lisbon01-2025
Bachelor of Science - Logistics And Transportation Course
Escola Superior Nautica Infante D. Henrique
Paco De Arcos, Portugal09-2011
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- ICT end-system implementation & maintenance
- Hardware & software configuration
- System performance monitoring and event management
- Technical troubleshooting & incident resolution
- Enterprise-level ICT support
- Customer-focused technical assistance
- Analytical thinking & problem-solving
- Ability to work independently and under pressure
- Portuguese (Native), Fluent in English, written and spoken, Spanish intermiate written and spoken
Certification
Certified Ethical Hacker CEH V13
Systems Hardening
Secure software Development
Pratical Ethical Hacking
NIST - Cybersecurity Framework
Ethical Hacking and Penetration Testing
Academy Penetration Tester
CompTIA Cybersecurity Analyst+ CertPrep(CYSA+)
Timeline
IT Manager
Transportes António Frade, Lda
09.2013 - Current
IT Consultant
Localsoftware, Lda
01.2013 - 08.2013
Master of Science - Certif Ethical Hacker, CompTIA CyberSec, ISO 27001
Rumos
Bachelor of Science - Logistics And Transportation Course
Escola Superior Nautica Infante D. Henrique