Goncalo Rocha Luis
Melbourne
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional guest service and ensuring customer satisfaction. Expertise in maintaining a clean and organized dining environment while fostering a collaborative team atmosphere. Recognized for reliability and adaptability to evolving needs, complemented by strong communication, problem-solving, and multitasking skills. A friendly and approachable demeanor enhances interactions, creating memorable experiences for guests and cultivating a positive environment with colleagues.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
The Reykjavik Edition - Tides Restaurant
03.2025 - 12.2025
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new wait staff on menu items and Michelin service standards.
Bakery Waiter
Bia's Delights
01.2024 - 01.2025
- Performs cafeteria services and table service; Providing customer service and reception.
Stock management
AquaNatura Hotels, Quinta do Furao Hotel
01.2024 - 03.2024
- Working in the stock section for the kitchens, pastry shops and bars/pubs, essentially helped me to once again develop teamwork in the warehouse area and autonomous work in the system used in the hotel.
Room Service Quinta
Grande Hotels
01.2023 - 12.2023
- Cleaning and maintenance of the hotel rooms was a part of the job.
Summer Camp
Santanense Sports and Recreation Club
05.2019 - 08.2019
- Carrying out indoor and outdoor activities for children aged 5 to 14. Mostly sporting activities, but also cultural outings and games that help children develop their psychotechnical aspects.
Education
Degree - Civil Protection and Risk Management
University of the Azores
Ponta Delgada, Portugal09.2021
Cadet Fire School -
Volunteer Firefighter
Santana, Portugal12.2016
Skills
- Social Networks
- Gmail
LANGUAGE SKILLS
Mother tongue(s): Portuguese
Native or Bilingual
Other language(s): English
Native or Bilingual
Spanish
Native or Bilingual
Community Service & Volunteer Work
- Póptun International School, Póptun, Guatemala, 2024-11-16, 2024-12-02, Creating memories and learning from a totally different culture through the creation of outdoor activities, helping children develop values
- Volunteer Lifeguard, Santa Teresa, Costa Rica, 2024-10-10, 2024-11-10, This lifeguard volunteer program became part of a global community committed to ocean safety. Sharing our skills, making lifelong friends, and savoring the beauty of Santa Teresa's beaches.
DISTINCTIONS AND PRIZES
Biatle World Championship in St. Petersburg, Florida Institution responsible for the award: UIPM, 4th place in the Individual Biatle World Championship for the Portuguese National Team and World Team Champions.
Timeline
Wait Staff Member
The Reykjavik Edition - Tides Restaurant
03.2025 - 12.2025
Bakery Waiter
Bia's Delights
01.2024 - 01.2025
Stock management
AquaNatura Hotels, Quinta do Furao Hotel
01.2024 - 03.2024
Room Service Quinta
Grande Hotels
01.2023 - 12.2023
Summer Camp
Santanense Sports and Recreation Club
05.2019 - 08.2019
Degree - Civil Protection and Risk Management
University of the Azores
Cadet Fire School -
Volunteer Firefighter