Grigory Fomin
Waiter
Lisbon,08
Summary
Dynamic and dedicated restaurant waiter with a proven track record at Grupo Jose Avillez, excelling in customer service and food safety awareness. Skilled in menu presentation and time management, I enhance guest experiences through attentive service and strong rapport-building, ensuring repeat visits and satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Restaurant Waiter
Grupo Jose Avillez; Bairro Do Avillez
03.2018 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waiter
TACHOS, PANELAS & AFINS- Restaurantes, Lda
08.2016 - 01.2018
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Communicated with kitchen staff to enable accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Restaurant Waiter
Santo Antonio De Alfama Restaurant
04.2015 - 10.2015
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Escola Profissional De Ciências Geográficas
Lisbon 04.2001 -
Skills
Service quality
Timeline
Restaurant Waiter
Grupo Jose Avillez; Bairro Do Avillez
03.2018 - Current
Restaurant Waiter
TACHOS, PANELAS & AFINS- Restaurantes, Lda
08.2016 - 01.2018
Restaurant Waiter
Santo Antonio De Alfama Restaurant
04.2015 - 10.2015
High School Diploma -
Escola Profissional De Ciências Geográficas
04.2001 -
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