Guilherme Pires Borges
Biologist
Porto
Summary
Dedicated professional with a degree in Biology and a strong background in education, specializing in high school teaching. Proven expertise in people management, developed through years of mentoring and guiding individuals. Extensive experience in customer-facing roles, including back-office operations in banking and telemarketing, demonstrating excellent communication, organizational, and problem-solving skills. Adept at building relationships and delivering exceptional service.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Recepcionist
Invictus Hostel
Porto, Porto
04.2024 - 11.2024
- Managed check-in and check-out processes efficiently, ensuring a smooth experience for guests.
- Conducted tours of the hostel, presenting facilities and services to clients.
- Responded promptly to client requests, providing excellent customer service.
- Handled incoming calls and managed new reservation bookings with accuracy and attention to detail.
Receptionist
Livensa
Porto, Porto
04.2022 - 07.2023
- Issued and managed access cards for new residents, ensuring seamless onboarding and security compliance.
- Performed both back-office and front-office duties, ensuring seamless operational support and exceptional customer service delivery.
Waiter
Fábrica De Cervejas Portuense
Porto
09.2022 - 11.2022
Waiter
Letraria Do Porto
Porto
06.2022 - 09.2022
Back Office Assistant
Algar Tech
Uberlândia
03.2021 - 09.2021
- Directed business correspondence, documents, and messages to the appropriate departments and team members, ensuring efficient communication.
- Addressed and resolved issues promptly and effectively, consistently maintaining high levels of customer satisfaction.
Salesman
Vivo
Uberlândia
05.2018 - 08.2018
- Negotiated pricing, sales terms, and service agreements to meet customer needs while maximizing revenue.
- Maintained an organized and visually appealing store layout by arranging racks and shelves strategically to attract customers and highlight key products.
- Leveraged in-depth technical knowledge of mobile devices and service plans to educate customers, build trust, and drive sales performance.
High School Biology Teacher
Apogeu School
Uberlândia
02.2013 - 12.2017
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Helped students better understand text through lectures, discussions and assignments.
Telemarketing Operator
Callink
Uberlândia
03.2012 - 08.2013
- Recorded and updated customer information in online systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Built relationships with customers using strong persuasion and active listening skills.
Team Leader
Master Mind
Araxá
01.2008 - 10.2011
- Provided mentorship and guidance to employees, ensuring the accurate and efficient completion of assigned tasks.
- Cultivated strong customer relationships by demonstrating a consistently positive attitude and delivering attentive, responsive service.
Education
Graduation - Biology
Unitri
Uberlândia 02.2012 - 12.2015
Skills
Guest relations management
undefinedTimeline
Recepcionist
Invictus Hostel
04.2024 - 11.2024
Waiter
Fábrica De Cervejas Portuense
09.2022 - 11.2022
Waiter
Letraria Do Porto
06.2022 - 09.2022
Receptionist
Livensa
04.2022 - 07.2023
Back Office Assistant
Algar Tech
03.2021 - 09.2021
Salesman
Vivo
05.2018 - 08.2018
High School Biology Teacher
Apogeu School
02.2013 - 12.2017
Telemarketing Operator
Callink
03.2012 - 08.2013
Graduation - Biology
Unitri
02.2012 - 12.2015
Team Leader
Master Mind
01.2008 - 10.2011
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