Guilherme Pires Borges
Biologist
Porto
Summary
Dedicated professional with a degree in Biology and a strong background in education, specializing in high school teaching. Proven expertise in people management, developed through years of mentoring and guiding individuals. Extensive experience in customer-facing roles, including back-office operations in banking and telemarketing, demonstrating excellent communication, organizational, and problem-solving skills. Adept at building relationships and delivering exceptional service.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Recepcionist
Invictus Hostel
Porto, Porto
04.2024 - 11.2024
- Managed check-in and check-out processes efficiently, ensuring a smooth experience for guests.
- Conducted tours of the hostel, presenting facilities and services to clients.
- Responded promptly to client requests, providing excellent customer service.
- Handled incoming calls and managed new reservation bookings with accuracy and attention to detail.
Receptionist
Livensa
Porto, Porto
04.2022 - 07.2023
- Issued and managed access cards for new residents, ensuring seamless onboarding and security compliance.
- Performed both back-office and front-office duties, ensuring seamless operational support and exceptional customer service delivery.
Waiter
Fábrica De Cervejas Portuense
Porto
09.2022 - 11.2022
Waiter
Letraria Do Porto
Porto
06.2022 - 09.2022
Back Office Assistant
Algar Tech
Uberlândia
03.2021 - 09.2021
- Directed business correspondence, documents, and messages to the appropriate departments and team members, ensuring efficient communication.
- Addressed and resolved issues promptly and effectively, consistently maintaining high levels of customer satisfaction.
Salesman
Vivo
Uberlândia
05.2018 - 08.2018
- Negotiated pricing, sales terms, and service agreements to meet customer needs while maximizing revenue.
- Maintained an organized and visually appealing store layout by arranging racks and shelves strategically to attract customers and highlight key products.
- Leveraged in-depth technical knowledge of mobile devices and service plans to educate customers, build trust, and drive sales performance.
High School Biology Teacher
Apogeu School
Uberlândia
02.2013 - 12.2017
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Helped students better understand text through lectures, discussions and assignments.
Telemarketing Operator
Callink
Uberlândia
03.2012 - 08.2013
- Recorded and updated customer information in online systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Built relationships with customers using strong persuasion and active listening skills.
Team Leader
Master Mind
Araxá
01.2008 - 10.2011
- Provided mentorship and guidance to employees, ensuring the accurate and efficient completion of assigned tasks.
- Cultivated strong customer relationships by demonstrating a consistently positive attitude and delivering attentive, responsive service.
Education
Graduation - Biology
Unitri
Uberlândia 02.2012 - 12.2015
Skills
Guest relations management
Menu presentation
Food and beverage pairings
Telemarketing expertise
Client Service
Staff education and training
Laboratory biology
Molecular biology and genetics
Microbiology
Timeline
Recepcionist
Invictus Hostel
04.2024 - 11.2024
Waiter
Fábrica De Cervejas Portuense
09.2022 - 11.2022
Waiter
Letraria Do Porto
06.2022 - 09.2022
Receptionist
Livensa
04.2022 - 07.2023
Back Office Assistant
Algar Tech
03.2021 - 09.2021
Salesman
Vivo
05.2018 - 08.2018
High School Biology Teacher
Apogeu School
02.2013 - 12.2017
Telemarketing Operator
Callink
03.2012 - 08.2013
Graduation - Biology
Unitri
02.2012 - 12.2015
Team Leader
Master Mind
01.2008 - 10.2011