Guilherme Sousa

* Overseeing the Portuguese market to make sure the content published on one of the biggest search platforms meets the legal and compliance standards.
* Provide quality assurance and improve machine classifiers to ensure safety on the platform for all audience and cross functional teams.
* Investigate and resolve issues regarding content that is reported for account support and/or safety flagged for action and resolve within upon turnaround times and standards of quality.
* Working along side team leaders in managing the queue for reviews.
* Maintaining the highest working standards possible and training new joiners on the protocols.
* Understand and remain up to date with client policies and guidelines resolving queries according to defined policies and procedures.

* Read and interpreted blueprints and schematics for production runs

* Updated daily production logs and informed management of production incidents or non-conformance issues

* Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems

* Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

* Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.

* Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.

* Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.

* Sorted and distributed office mail and recorded incoming shipments for corporate records.

* Provided clerical support to company employees by copying, faxing and filing documents.

* Utilized MSOffice regularly to complete job tasks, developing advanced proficiency

* 15x Madeira Island Champion

* 3x Portugal National Champion

* Bronze Medal / European Championships / Cyprus - Kyrenia

* 1º World Cup Of Pool qualifiers / Bosnia - Sarajevo

* 2x 17º World Cup Of Pool / London

* 5x Internationalization for Portugal