Summary
Overview
Work History
Education
Skills
Certification
Timeline
Guilherme Afonso de Almeida Madeira Lopes

Guilherme Afonso de Almeida Madeira Lopes

Summary

My name is Guilherme Lopes and I am currently studying in ISCTE Business School, in the Master's of Business Administration. Previously I graduated in my Bachelor's of Cellular Biology and Biotechnology. Despite being two very different areas, I believe that this diversity in my portfolio is an advantage as it broadened my knowledge in many different subjects, which I am looking forward to taking advantage in my career. Throughout my studies I have had to reconciliate work with my studies, which forced me to become organized, dependable and successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals and further develop myself as a person and as a professional.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Asset Manager

TELEPERFORMANCE PORTUGAL
Lisboa, Portugal
09.2020 - 01.2022
  • Maintained contract database of existing and new client contract files and details.
  • Created quarterly reports in excel and Power BI to present to customers
  • Analysis of customer data and maintenece of their assets
  • Customer portfolio management

Tourist Guide

TOURS DE PORTUGAL, LDA
Lisboa, Portugal
07.2019 - 04.2020
  • Guided groups of up to 8 people on scheduled tours.
  • Interpreter guide (Portuguese, English and Spanish)
  • Sightseeing tours with groups of tourists
  • Booking and contact management with hotels

Call-center Operator

CALL-CENTER OPERATOR RANDSTAD II
Lisboa, Portugal
04.2019 - 10.2019
  • Establish customer contacts
  • Creating new contracts and renewing them
  • Managing customer data

Expedition

ESSILOR PORTUGAL
Rio de Mouro, Portugal
05.2017 - 09.2017
  • Distribution of lenses per geographic area
  • Parcel shipping

Education

MBA - Business Administration

ISCTE Business School, Lisbon
09.2022 - Current
  • Elected Class Representative
  • Enrolled in the Ambassador program of ISCTE Business School

Midweek Training Programme - Business Administration

EAE Business School, Barcelona
01.2023 - 01.2023

Main Courses:

  • International Marketing
  • Entrepreneurship and Digital Competition
  • International Negotiation

Bachelor of Science - Celular Biology and Biotecology

Faculdade de Ciências da Universidade de Lisboa, Lisboa
09.2017 - 07.2022

Bachelor in Biology with a specialization in Celular Biology and Biotechnology

Skills

    Ease in developing a relation with customers

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Certification

Curso Técnico de Turismo, MasterD, 06/2020 - 09/2021

Timeline

EAE Business School - Midweek Training Programme, Business Administration
01.2023 - 01.2023
ISCTE Business School - MBA, Business Administration
09.2022 - Current
Asset Manager - TELEPERFORMANCE PORTUGAL
09.2020 - 01.2022
Tourist Guide - TOURS DE PORTUGAL, LDA
07.2019 - 04.2020
Call-center Operator - CALL-CENTER OPERATOR RANDSTAD II
04.2019 - 10.2019
Faculdade de Ciências da Universidade de Lisboa - Bachelor of Science, Celular Biology and Biotecology
09.2017 - 07.2022
Expedition - ESSILOR PORTUGAL
05.2017 - 09.2017
Guilherme Afonso de Almeida Madeira Lopes