Summary
My name is Guilherme Lopes and I am currently studying in ISCTE Business School, in the Master's of Business Administration. Previously I graduated in my Bachelor's of Cellular Biology and Biotechnology. Despite being two very different areas, I believe that this diversity in my portfolio is an advantage as it broadened my knowledge in many different subjects, which I am looking forward to taking advantage in my career. Throughout my studies I have had to reconciliate work with my studies, which forced me to become organized, dependable and successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals and further develop myself as a person and as a professional.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Asset Manager
TELEPERFORMANCE PORTUGAL
Lisboa, Portugal
09.2020 - 01.2022
- Maintained contract database of existing and new client contract files and details.
- Created quarterly reports in excel and Power BI to present to customers
- Analysis of customer data and maintenece of their assets
- Customer portfolio management
Tourist Guide
TOURS DE PORTUGAL, LDA
Lisboa, Portugal
07.2019 - 04.2020
- Guided groups of up to 8 people on scheduled tours.
- Interpreter guide (Portuguese, English and Spanish)
- Sightseeing tours with groups of tourists
- Booking and contact management with hotels
Call-center Operator
CALL-CENTER OPERATOR RANDSTAD II
Lisboa, Portugal
04.2019 - 10.2019
- Establish customer contacts
- Creating new contracts and renewing them
- Managing customer data
Expedition
ESSILOR PORTUGAL
Rio de Mouro, Portugal
05.2017 - 09.2017
- Distribution of lenses per geographic area
- Parcel shipping
Education
MBA - Business Administration
09.2022 - Current
- Elected Class Representative
- Enrolled in the Ambassador program of ISCTE Business School
Midweek Training Programme - Business Administration
01.2023 - 01.2023
Main Courses:
- International Marketing
- Entrepreneurship and Digital Competition
- International Negotiation
Bachelor of Science - Celular Biology and Biotecology
09.2017 - 07.2022
Bachelor in Biology with a specialization in Celular Biology and Biotechnology
Skills
Ease in developing a relation with customers
Portfolio Management
Statistical analysis
Molecular biology and genetics
Financial knowledge
Certification
Curso Técnico de Turismo, MasterD, 06/2020 - 09/2021
Timeline
EAE Business School - Midweek Training Programme, Business Administration
01.2023 - 01.2023
ISCTE Business School - MBA, Business Administration
09.2022 - Current
Asset Manager - TELEPERFORMANCE PORTUGAL
09.2020 - 01.2022
Tourist Guide - TOURS DE PORTUGAL, LDA
07.2019 - 04.2020
Call-center Operator - CALL-CENTER OPERATOR RANDSTAD II
04.2019 - 10.2019
Faculdade de Ciências da Universidade de Lisboa - Bachelor of Science, Celular Biology and Biotecology
09.2017 - 07.2022
Expedition - ESSILOR PORTUGAL
05.2017 - 09.2017