Guillaume Authier
Paris
Summary
A skilled and experienced Customer Success Manager with proficiency in various aspects of SaaS sales, business development, marketing, and partnerships. Accompanying this expertise is a profound passion for renewable resources, travel, and the fin-tech industry. Motivated by a strong desire focused on contributing to the construction of a more sustainable world.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Codacy
10.2022 - Current
- In charge of expanding own portfolio of 30 clients as well as closing renewals.
- Set-up training and enablement session for customers, as well as building case studies.
- Collaborated with cross-functional teams to identify and resolve customer-related issues in timely manner
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Co-Founder
Novogreen B.V (Oudeslot)
06.2019 - Current
- Created our company that provides sustainable alternative to commodity products.
- Identifying market needs and developed two products based out of bamboo: toilet paper and electronic toothbrush heads. Successful sales of our second product.
- In charge of business development, logistics, managing day to day with clients/suppliers, conception of product, and strategy to market.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Partnership Manager
Unbabel
01.2022 - 10.2022
- Managing own portfolio of partners, enabling them and qualifying their leads
- Increased revenue through relationship management of partners and helped closed 3 deals ~ 10K each
- Negotiated and signed 3 new partner reseller agreement
- Enforced use of required processes and tools for partnership management.
Customer Success Manager
Adyen
08.2020 - 01.2022
- Manage portfolio of 25 Mid-Market merchants. Grew 3 accounts to enterprise level.
- Grew revenue through relationship management, enablement, consulting and optimizations of payment.
- Enabled Adyen "restore" feature to client, providing clients to offset their Co2 emission during checkout.
- Collaborated with cross-functional teams to identify and resolve customer-related issues in timely manner
- Won recognition for best NPS score for my portfolio and elaborated 2 case study with key clients.
Senior Sales Development Representative EMEA
Elastic
08.2017 - 06.2019
- First Hire as SDR for South Europe Territory (France,Spain, Italy and Portugal) - Team Grew to 5
- Identifying, Qualifying and handing over sales opportunities to sales director. Target of 30 opportunities per month exceeded for 3 consecutive quarters, earning recognition and seniority.
- Closing dozen of small cloud deals under 2k
- Identifying, enabling and increasing revenue through reseller/referral partners.
Business Development Representative
Sana Commerce
10.2015 - 01.2017
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches. Exceeding target of 5 per month.
- Collaborated with marketing to elaborate strategy and localize content in FR to pursue new sales opportunities
Education
Bachelor of Science - International Business Administration
Erasmus University
Rotterdam08.2017
High School Diploma -
Lycee Richelieu
Rueil-Malmaison08.2013
Skills
- Creative Problem Solving
- Selling Skills
- Customer Retention
- Business Development
- CRM Experience
- Account Management
- Customer Account Review
- Effective Customer Communication
- Project Management
- Office Suite
- HTML, CSS
Certification
Responsive Web Design
FreeCodeCamp - July 2022
Languages
French, English
Native language
Spanish
Advanced
C1
Portuguese
Intermediate
B1
Timeline
Customer Success Manager
Codacy
10.2022 - Current
Partnership Manager
Unbabel
01.2022 - 10.2022
Customer Success Manager
Adyen
08.2020 - 01.2022
Co-Founder
Novogreen B.V (Oudeslot)
06.2019 - Current
Senior Sales Development Representative EMEA
Elastic
08.2017 - 06.2019
Business Development Representative
Sana Commerce
10.2015 - 01.2017
Bachelor of Science - International Business Administration
Erasmus University
High School Diploma -
Lycee Richelieu
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