GULŞEN AKKOÇ
Export Import Sales Specialist
Lisbon,Portugal
Summary
Motivated individual with more than 15 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Assistant Area Sales Manager
KALESERAMİK KALEBODUR CERAMIC TILES SAN A.Ş
İstanbul
05.2012 - 09.2022
- Responsible for ceramic tiles' France & United States and South America market's key-account customers relations in Export sales department, managing turnover of about 16 M Euros
- Getting orders from customers , supporting market development activities, planning and implementing sales and marketing activities in line with the company sales strategies
- Following and analyzing performances of the authorized dealers
- Realizing the regional targets for Customer Satisfaction, Sales and Profitability
- Reporting periodically the export sales activities to regional Sales Director
- Following claims and chargebacks
- Preparing sales and budget reports
- Attending international exhibitions to represent company
- Collect the payments and create credit / debit notes when necessary
- Building and maintaining long term relationship with customers and agents at all levels
- Preparation of legal and commercial conditions of contracts with clients and execute contract negotiations
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions
Sales Representative
KOROZO PACKAGING
İstanbul
10.2010 - 05.2012
- Responsible from Spain and France Packaging Market; managing and following up orders from the beginning to the end (until delivery of products to customers)
- Supporting sales and marketing managers in all sales activities, managing total sales of about 10M USD
- Planning and implementing sales and marketing activities in line with the company sales strategies
- Following and analyzing performances of the authorized dealers
- Preparing price & tender offers, follow-up and register manufacturing orders
- Identifying growth areas and developing new customer relationships to meet the expansion targets of the company
- Anticipate and adapt effectively to continuously moving market conditions
- Preparing and submitting regular sales and and forecast reports
- Demonstrated strong organizational and time management skills while managing multiple projects
- Reporting periodically the export sales activities to regional Sales Director
- Paid attention to detail while completing assignments
- Managed time efficiently in order to complete all tasks within deadlines
- Identified issues, analyzed information and provided solutions to problems
Foreign Trade Customer Representative / Sales
RHODIA CHEMICALS SAS
İstanbul
06.2004 - 10.2010
- In Polymers and Silica sales department of this French origin company, handling customer pre-sales activities, samples dispatching, technical documents, data sheets and collecting feedback, being always in close contact with customers
- Managing and reporting after-sales problems such as late delivery, quality claims
- Treating products' return cases, create credit and debit notes and follow up their settlement
- Collecting forecast information and forward it to the relevant business units
- Managing and following up orders from the beginning to the end (until delivery of products to customers) supporting sales and marketing managers, collecting feedback from customers related to quotations given and negotiating prices when needed
- Managing the sales database in which all sales and customer data is stored and creating reports periodically and presenting them to sales management
- Following up payments and communication with customers in order to assure receiving payments no later than due dates
- Creating, closing and reporting rebate agreements
- Supporting all sales actions, by visiting customers in case of need
- Delivered services to customer locations within specific timeframes.
Education
Bachelor's Degree - French Language And Literature + English Language
Karaelmas University
Türkiye 01.1999 - 01.2004
High School Diploma -
Kandilli Kız Anadolu High School
Istanbul 01.1996 - 01.1999
Skills
Strong human relations and communication skillsundefined
Certification
SAP & Reporting Techniques] License - [2010]
Timeline
Assistant Area Sales Manager
KALESERAMİK KALEBODUR CERAMIC TILES SAN A.Ş
05.2012 - 09.2022
Sales Representative
KOROZO PACKAGING
10.2010 - 05.2012
Foreign Trade Customer Representative / Sales
RHODIA CHEMICALS SAS
06.2004 - 10.2010
Bachelor's Degree - French Language And Literature + English Language
Karaelmas University
01.1999 - 01.2004
High School Diploma -
Kandilli Kız Anadolu High School
01.1996 - 01.1999
SAP & Reporting Techniques] License - [2010]
Techniques For International Cash Collection Success ] - [2008]
International Payment &Delivery Terms &Trade Rules ], - [2006]
Foreign Trade Payment & Ways To Surrender & Foreign Exchange Legislation ] Training - [2009]
Similar Profiles
PRINCE PRINCEPRINCE PRINCE
Electrical Technician at TWYFORD CERAMIC TILES MANUFUCTURING COMPANYElectrical Technician at TWYFORD CERAMIC TILES MANUFUCTURING COMPANY
Namrata MhetreNamrata Mhetre
Market Research Intern, at Mosa Tiles (B2B Ceramic Tile Manufacturer)Market Research Intern, at Mosa Tiles (B2B Ceramic Tile Manufacturer)
Serdar GürdamarSerdar Gürdamar
Sales Executive - Key Accounts at Modern Çikolata Gıda San. Ve Tic. A.ŞSales Executive - Key Accounts at Modern Çikolata Gıda San. Ve Tic. A.Ş