GURPREET SINGH
Altura
Summary
Dynamic hospitality professional with extensive experience at Maximine Barata, excelling in customer service and cash handling. Proven ability to enhance operational efficiency and guest satisfaction through effective multitasking and process improvements. Skilled in beverage service and team collaboration, consistently delivering exceptional experiences in fast-paced environments.
Developed exceptional customer service and multitasking skills in fast-paced hospitality environment, excelling in engaging with diverse clientele and managing high-volume service periods. Demonstrated ability to efficiently handle orders, resolve issues, and maintain welcoming atmosphere. Seeking to transition into new field where these skills can be effectively utilized to contribute to positive and dynamic workplace.
Overview
3
3
years of professional experience
Work History
Bar Waiter
Restaurante Infante
04.2024 - 09.2025
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed drink orders efficiently, ensuring timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service protocols to maintain high standards.
- Collaborated with kitchen staff to coordinate food and beverage timing for optimal service flow.
- Maintained clean and organized bar area.
- Implemented improvements in service processes that enhanced operational efficiency during peak hours.
Restaurant Team Member
Coffee & Bar Pronto
05.2023 - 11.2024
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation and maintained cleanliness standards.
- Operated point-of-sale system efficiently, processing orders accurately.
- Collaborated with team members to ensure timely service delivery.
Volunteer
Company
03.2023 - 11.2024
- Assisted in organizing community outreach programs to enhance local engagement.
- Supported event planning activities, coordinating logistics and volunteer schedules effectively.
- Contributed to fundraising initiatives, helping raise awareness and resources for local causes.
- Collaborated with team members to streamline volunteer onboarding processes and training sessions.
- Developed informational materials for volunteers, enhancing understanding of organizational goals and mission.
- Evaluated program effectiveness through participant feedback, recommending improvements for future initiatives.
Hotel Night Auditor
Maximine Barata
03.2024 - 10.2024
- Processed guest check-ins and check-outs efficiently to ensure seamless operations.
- Reconciled daily financial transactions, maintaining accuracy in cash handling.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Conducted nightly audits of hotel accounts, ensuring compliance with financial protocols.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
- Boosted team performance through regular feedback sessions and providing constructive criticism for improvement in night audit procedures.
Hotel Housekeeper
Yellowstone Landscape Group
01.2023 - 05.2023
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Managed laundry operations, sorting and processing linens efficiently.
- Replenished supplies in guest rooms and common areas, maintaining inventory accuracy.
- Assisted in training new housekeeping staff on cleaning protocols and best practices.
- Collaborated with front desk staff to accommodate special requests from guests.
- Reported maintenance issues to management for timely resolution of guest concerns.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Education
Bachelor of Science - DIPLOMA
TECHINOAL BOARD
TECHINOAL BOARD PUNJAB, INDIA05-2017
ITI MANCHENICAL -
TECHNICAL BOARD
TECHINAOL BOARD PUNJAB, INDIA06-2014
Skills
- Customer service
- Strong multitasking
- Cleaning and sanitization
- Order taking
- Cleanliness
- Payment processing
- POS systems
- Cash handling
- Beverage service
- Table bussing
- Drink preparation
- Organization
- Table setting
- Tableside service
- Wine service
- Safe food handling
- Food spoilage prevention
- Guest relations management
- Food inspection
- Food station setup
- Order accuracy
- Quality control
- Knowledge of identification regulations
- Service prioritization
- Wine pairing
- Craft beer expertise
- Bar side work
- Check payment processing
- Buffet setup and takedown
- Dish preparation
- Table setting arrangements
- Craft beer selection
- Effective customer upselling
Affiliations
- Lions Club
- Association for Computing Machinery
- American Society of Safety Professionals
- Society of Women Engineers
Additional Information
“Motivated and dependable worker with experience in hospitality and general labor. Skilled in customer handling, cleaning, packing, and maintaining a safe and organized workspace. Flexible with shifts and committed to delivering quality work
“A hardworking and reliable person with strong teamwork and communication skills. Able to work under pressure, learn quickly, and complete tasks responsibly. Experienced in customer service, cleaning, packing, and general work duties. Looking for an opportunity in a restaurant, hotel, or factory where I can contribute positively and grow with the team.”
Languages
English
Full Professional
Hindi
Native or Bilingual
Portuguese
Professional Working
Punjabi
Native or Bilingual
Timeline
Bar Waiter
Restaurante Infante
04.2024 - 09.2025
Hotel Night Auditor
Maximine Barata
03.2024 - 10.2024
Restaurant Team Member
Coffee & Bar Pronto
05.2023 - 11.2024
Volunteer
Company
03.2023 - 11.2024
Hotel Housekeeper
Yellowstone Landscape Group
01.2023 - 05.2023
Bachelor of Science - DIPLOMA
TECHINOAL BOARD
ITI MANCHENICAL -
TECHNICAL BOARD