Habibur Rahaman Molla
Rua Cidade Da Horta 46-1, Lisbon,11
Summary
Experienced customer service representative looking for a position to use previously gained knowledge and experience for better and assistive customer support and be a part of company's growth and success.
Overview
13
13
years of professional experience
Work History
Receptionist
Charme Da Graca
01.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Advisor
Foundever
06.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Customer Service Cashier
Sainsbury's
01.2014 - 06.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Shift Manager
Pizza Hut Delivery
09.2013 - 12.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Call Center Representative
Grameenphone
02.2011 - 08.2013
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Master of Science - International Business Management
De Montfort University
Copenhagen, Denmark.08.2019
Bachelor of Science - Business And Human Resource Management
Anglia Ruskin University
London, England.06.2016
Bachelor of Science - Physics
University of Chittagong
Chittagong, Bangladesh02.2013
Skills
- Adaptability
- Clear Communication skills
- Responsibility
- Effective Listening
- Time Management
- Problem Solving
- Goal-oriented
- Focus
- Database Management
- Spreadsheets
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Portuguese
Elementary
A2
Bengali
Proficient
C2
Timeline
Receptionist
Charme Da Graca
01.2023 - 10.2023
Customer Service Advisor
Foundever
06.2022 - 12.2022
Customer Service Cashier
Sainsbury's
01.2014 - 06.2016
Shift Manager
Pizza Hut Delivery
09.2013 - 12.2015
Call Center Representative
Grameenphone
02.2011 - 08.2013
Master of Science - International Business Management
De Montfort University
Bachelor of Science - Business And Human Resource Management
Anglia Ruskin University
Bachelor of Science - Physics
University of Chittagong
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