Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager
Helder Couto

Helder Couto

Santa Maria Feira

Overview

21
21
years of professional experience
10
10
years of post-secondary education
2
2
Certifications

Work History

General manager

Hotel Eurostars Oasis Plaza
7 2022 - 4 2024
  • Budget management and analysis of the unit's P&L
  • Coordinate, guarantee and ensure the taking of actions aimed at continuous improvement based on the analysis of results
  • Ensure compliance with procedures and policies defined for the hotel, ensuring customer satisfaction
  • Ensure the management of employees, in terms of recruitment and selection, reception and integration, attendance management, performance evaluation, survey and diagnosis of training needs, monitoring and motivation; ensure the correct coordination of employees' schedules and their respective vacation plans
  • Monitor the quality indicators of the various areas (audits, complaints, etc.) and act preventively to ensure good performance within the teams
  • Internally coordinate the implementation and practice of the Group's projects and ensure compliance with the Group's regulations and standards
  • Management of all Hotel operations.

General manager

Hotel Eurostars Cascais
12.2023 - 01.2024
  • Management of the Hotel remotely during the mentioned period to ensure continuity of operation from the Eurostars Oasis Plaza Hotel

General manager

PraiaGolfe Hotel
10.2009 - 06.2022
  • Budget management and analysis of the unit's P&L
  • New Hotel

Sales Manager

PraiaGolfe Hotel
11.2005 - 09.2009
  • Responsible for E-Commerce strategy, Responsible for "Revenue", Responsible for sales and marketing.

Introduction Tourism Teacher

Higher Institute of Espinho
10.2008 - 03.2009
  • Professor at Higher Institute of Espinho, teaching the subject Introduction to Tourism, 1st Semester, Academic Year 2008/09.

Commercial director

Hotel Aquae Flaviae
03.2005 - 09.2005
  • Commercial Manager, Head of Reception, Reservations Manager.

Commercial Director

Hotel Régua Douro
12.2004 - 02.2005
  • Commercial Manager, Head of Reception, Reservations Manager.

Touristic Promoter

Rolas Island Resort
09.2002 - 05.2004
  • Responsible for the promotion/marketing and launching touristic destination "Rolas Island" in S
  • Tomé and Príncipe.

Education

Initial Training of Trainers -

Institute of Employment and Vocational Training
08.2024 - 10.2024

Degree in Hotel Management - undefined

Porto School of Hotel and Tourism
09.2009 - 03.2010

Master Management and Development in Tourism - undefined

Aveiro University
01.2006 - 12.2008

Management and Planning Degree in Tourism - undefined

Aveiro University
01.1997 - 12.2002

Miscellaneous Courses in "Tourism of Portugal" - undefined

Digital Upgrade - undefined

Skills

Leadership and manage teams

Certification

2nd place in Mathematics Pre Olympiads, 06/01/91

Languages

Spanish
French
English
Portuguese
German

Timeline

Initial Training of Trainers -

Institute of Employment and Vocational Training
08.2024 - 10.2024

General manager

Hotel Eurostars Cascais
12.2023 - 01.2024

General manager

PraiaGolfe Hotel
10.2009 - 06.2022

Degree in Hotel Management - undefined

Porto School of Hotel and Tourism
09.2009 - 03.2010

Introduction Tourism Teacher

Higher Institute of Espinho
10.2008 - 03.2009

Master Management and Development in Tourism - undefined

Aveiro University
01.2006 - 12.2008

Sales Manager

PraiaGolfe Hotel
11.2005 - 09.2009

Commercial director

Hotel Aquae Flaviae
03.2005 - 09.2005

Commercial Director

Hotel Régua Douro
12.2004 - 02.2005

Touristic Promoter

Rolas Island Resort
09.2002 - 05.2004

Management and Planning Degree in Tourism - undefined

Aveiro University
01.1997 - 12.2002

General manager

Hotel Eurostars Oasis Plaza
7 2022 - 4 2024

Miscellaneous Courses in "Tourism of Portugal" - undefined

Digital Upgrade - undefined

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