Helder Couto
Santa Maria Feira
Overview
21
21
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
General manager
Hotel Eurostars Oasis Plaza
Figuera da Foz
7 2022 - 4 2024
- Budget management and analysis of the unit's P&L
- Coordinate, guarantee and ensure the taking of actions aimed at continuous improvement based on the analysis of results
- Ensure compliance with procedures and policies defined for the hotel, ensuring customer satisfaction
- Ensure the management of employees, in terms of recruitment and selection, reception and integration, attendance management, performance evaluation, survey and diagnosis of training needs, monitoring and motivation; ensure the correct coordination of employees' schedules and their respective vacation plans
- Monitor the quality indicators of the various areas (audits, complaints, etc.) and act preventively to ensure good performance within the teams
- Internally coordinate the implementation and practice of the Group's projects and ensure compliance with the Group's regulations and standards
- Management of all Hotel operations.
General manager
Hotel Eurostars Cascais
Cascais
12.2023 - 01.2024
- Management of the Hotel remotely during the mentioned period to ensure continuity of operation from the Eurostars Oasis Plaza Hotel
General manager
PraiaGolfe Hotel
Espinho
10.2009 - 06.2022
- Budget management and analysis of the unit's P&L
- New Hotel
Sales Manager
PraiaGolfe Hotel
11.2005 - 09.2009
- Responsible for E-Commerce strategy, Responsible for "Revenue", Responsible for sales and marketing.
Introduction Tourism Teacher
Higher Institute of Espinho
Espinho
10.2008 - 03.2009
- Professor at Higher Institute of Espinho, teaching the subject Introduction to Tourism, 1st Semester, Academic Year 2008/09.
Commercial director
Hotel Aquae Flaviae
Chaves
03.2005 - 09.2005
- Commercial Manager, Head of Reception, Reservations Manager.
Commercial Director
Hotel Régua Douro
Peso da Régua
12.2004 - 02.2005
- Commercial Manager, Head of Reception, Reservations Manager.
Touristic Promoter
Rolas Island Resort
Rolas Island
09.2002 - 05.2004
- Responsible for the promotion/marketing and launching touristic destination "Rolas Island" in S
- Tomé and Príncipe.
Education
Initial Training of Trainers -
Institute of Employment and Vocational Training
08.2024 - 10.2024
Degree in Hotel Management - undefined
Porto School of Hotel and Tourism
09.2009 - 03.2010
Master Management and Development in Tourism - undefined
Aveiro University
01.2006 - 12.2008
Management and Planning Degree in Tourism - undefined
Aveiro University
01.1997 - 12.2002
Miscellaneous Courses in "Tourism of Portugal" - undefined
Digital Upgrade - undefined
Skills
Leadership and manage teams
Operations Management
Sales&Marketing
Human Resources Management
Planeamento estratégico
Technology proficiency
Financial acumen
Communication, creativity and collaboration
Excellence in customer service
PMS knowledge: Host, SAP, Micros Fidelio and Profile
Certification
2nd place in Mathematics Pre Olympiads, 06/01/91
Languages
Spanish
French
English
Portuguese
German
Timeline
Initial Training of Trainers -
Institute of Employment and Vocational Training
08.2024 - 10.2024
General manager
Hotel Eurostars Cascais
12.2023 - 01.2024
General manager
PraiaGolfe Hotel
10.2009 - 06.2022
Degree in Hotel Management - undefined
Porto School of Hotel and Tourism
09.2009 - 03.2010
Introduction Tourism Teacher
Higher Institute of Espinho
10.2008 - 03.2009
Master Management and Development in Tourism - undefined
Aveiro University
01.2006 - 12.2008
Sales Manager
PraiaGolfe Hotel
11.2005 - 09.2009
Commercial director
Hotel Aquae Flaviae
03.2005 - 09.2005
Commercial Director
Hotel Régua Douro
12.2004 - 02.2005
Touristic Promoter
Rolas Island Resort
09.2002 - 05.2004
Management and Planning Degree in Tourism - undefined
Aveiro University
01.1997 - 12.2002
General manager
Hotel Eurostars Oasis Plaza
7 2022 - 4 2024