Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Helder Novais

Helder Novais

Braga

Summary

Skilled and experienced Software Engineer specializing in AI-powered enterprise solutions, VoIP communication systems, and cloud technologies. Proficient in C#, .NET Core, and Python, with a strong background in deep learning, generative AI, and natural language processing. Adept at managing teams, optimizing workflows, and driving seamless integrations to achieve organizational success.

Overview

8
8
years of professional experience

Work History

Lead Delivery Engineer

Automaise
01.2023 - Current
  • Oversee the technical delivery and client support of AI-powered enterprise solutions, ensuring scalable deployment, system stability, and tailored customization across diverse industries. Collaborate closely with clients to define technical requirements, align project goals, and provide end-to-end lifecycle support from design to post-deployment optimization.
  • Manage and mentor a team of seven engineers, streamlining workflows, enhancing efficiency, and promoting agile best practices.
  • Specialize in FreePBX and VoIP communication systems, deployment, and integration of telephony solutions across enterprise environments. Enhance call routing, SIP trunking, while optimizing system performance and uptime on communication networks.

Software Engineer

Automaise
11.2017 - 01.2023
  • Developed tools for a low-code cloud platform using C# and .NET Core, enabling rapid deployment of AI-powered workflows to automate customer service processes and improve operational efficiency.
  • Integrated enterprise solutions across sectors (insurance, retail, banking, logistics, telco, social media) with platforms like WhatsApp, Twilio, Microsoft Graph, UiPath, Genesys, and Zendesk.
  • Implemented RAG (Retrieval-Augmented Generation) strategies, enhancing LLM performance by connecting models to relevant, domain-specific knowledge sources.

Education

M.Sc. - Software Engineering

University of Minho
01.2017

B.Sc. - Software Engineering

University of Minho
01.2015

Skills

  • Programming Languages: C#, Java, Python
  • Frameworks & Technologies: NET Core, ASPNET Core
  • AI/ML: Generative AI, Computer Vision, Deep Learning, Natural Language Processing
  • Databases: MongoDB, Redis, SQL
  • Cloud Platforms: Microsoft Azure, Google Cloud
  • Messaging: RabbitMQ
  • VoIP: FreePBX, Twilio
  • Development Tools: Docker, REST and SOAP APIs

Accomplishments

Best Paper Award, EPCGI’2017 – Community Based Repository for Georeferenced Traffic Signs

Languages

Portuguese (native speaker)
English (C1)
Spanish (A1)

Timeline

Lead Delivery Engineer

Automaise
01.2023 - Current

Software Engineer

Automaise
11.2017 - 01.2023

B.Sc. - Software Engineering

University of Minho

M.Sc. - Software Engineering

University of Minho

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Helder Novais