Hélder Rosa

Business Architect at E-REDES

• Elaboration of E-REDES Architecture Master Plan
• Creation of template for all IT and OT Logical Architecture Diagrams
• Creation of new Knowledge Base for IT/OT integrated vision
• Revision of entire IT-OT catalog and consequent correction and/or creation of incorrect/missing Architecture related information
• Steering various Solution Architects, Technical Leads and Product Owners to populate the new Knowledge Base accordingly with the defined templates
• Creation of the global mapping for the planned Architecture decisions (roadmap E-REDES PT)
• Participation in the global Digital Transformation forum (E-REDES PT, E-REDES Spain and EDP Brazil) roadmap convergencies
• Creation of process matrix for IT/OT Architecture management
• Dissemination of good practices in Architectural design and technological components
• Participate and promote the Architecture related discussions
• Creation and maintenance of artifacts
• Creation and maintenance of knowledge data base
• Promote IT/OT synergy.

• Responsible for the elaboration of Test Book and Test List Object for Nokia Cloud Packet Core Blueprint projects
• SharePoint administrator
• Responsible for the tracking and organizing the various teams’ deliverables
• Creation of mechanisms to track all the Subject Matter Expert (SMEs from different teams and different countries) activities
• Guide all points of action of the project
• Organize all meetings and documentation of the project
• Direct contact with the Stakeholders
• Creation of weekly KPI reports to deliver to the stakeholders

• Responsible for the scheduling and work load distribution regarding all Flexi NS and Flexi NG maintenance windows and day after reports
• Responsible for the elaboration of custom NetAct Reports to fulfil clients demands
• Responsible for the training of remote teams executing day after activities
• Monitoring SGSN and MME activities after integration
• KPI Report for SGSN and MME activities

• Optimization and audits in 2G networks
• Analysis and resolution of issues related to KPI indicators, Titlts, frequencys clashes, TRx levels, Threshhold, TCH and SDCCH analysis,Qos analysis etc
• Report and analysis of drive tests of 2G and 4G networks using Actix
• Planning of sites bearings and frequencies, locations of hotspots and neighbors planning in 2G networks
• Cross feeders check

• Shift / Team Leader - Atlantic NOC Spain - Responsible for ensuring effective management of Alarm Surveillance and Fault Management teams in Front Office operations of the Centralized NOC
• Lead a shift or team of technicians in a 24x7x365 support environment
• Mentor and teach NOC technicians best practices in monitoring and site recovery
• Ensure Escalation of alarms/faults
• Ensure escalation of alarms/faults to field teams as per SLA and severity guidelines
• Participate in setting and managing technical/management bridges in case of any major incidence
• Participate in or lead cross-functional teams in root cause analysis and corrective action documentation and follow up for severe outages
• Ensure end-to-end closer on Alarms in defined timeframe based on Fault Management analysis
• Educate & inform FO team towards NOC ways of working and keeping check on compliance as per defined guidelines
• Consolidation of issues and escalation to internal support system
• Participate in Formulating FO selection strategy & methodology
• Facilitate problem solving and collaboration
• Intervene when necessary to aid the group in resolving issues
• Incident management and escalation with external providers
• Radio Access Network (RAN) Technician - Atlantic NOC Spain - Monitoring and ensuring constant network surveillance and operation of products, networks and services managed by the NOC
• Identification of network related incidents, with available diagnostic tools, and developing a path to solve the network problem
• Working in a KPI-oriented way (Detection time, reaction time, etc.)
• Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability
• Accurately diagnose network incidents and provide troubleshooting support and resolutions
• Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures and standards are followed
• Escalating more complex issues to higher technical levels within NOC and/or customer structure, enabling a faster resolution of the incidence
• Monitoring SDH / Access networks 2/3G LTE.

• Radio Access Network (RAN) Technician - Conducting direct supervision of SWAP process of outdated equipments to the Huawei DBS3900, as well as its permanent supervision for the Spanish telecommunications operator Orange
• Monitoring and ensuring constant network surveillance and operation of products, networks and services managed by the NOC
• Identification of network related incidents, with available diagnostic tools, and developing a path to solve the network problem
• Working in a KPI-oriented way (Detection time, reaction time, etc.)
• Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability
• Accurately diagnose network incidents and provide troubleshooting support and resolutions
• Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures and standards are followed
• Escalating more complex issues to higher technical levels within NOC and/or customer structure, enabling a faster resolution of the incidence
• Monitoring SDH / Access networks 2/3G
• Create new cases and update existing cases on customer database
• Manage escalations in accordance with management procedures and Service Levels.

• Technical Support Engineer - 1st line support of field force on Sapo ADSL, MEO IPTV and MEO Fiber.