Henrique Zeitune
Project Manager
Torre
Summary
Resourceful Project Manager with expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Real Estate Agent
Self-Employed
Marbella
08.2021 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted clients in financial planning for purchase.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Collected fees and documented payment processes for property transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
Business Development Executive
Holborn Assets LLC
Marbella
01.2022 - 03.2022
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Front Office Receptionist
Dan Hotels Israel
Qaesarea
03.2021 - 07.2021
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Produced high-quality communications for internal and external use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Answered questions about and trained 4 employees on Optima.
Customer Relations Representative
TCIC International Co., Ltd
Bangkok
09.2018 - 01.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled international customers in fast-paced online setting in coordination with solid team of 2 customer service associates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Logged call information and solutions provided into internal database.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Translator and Interpreter
Embassy of Brazil
Bangkok
05.2019 - 06.2019
- Replicated flow, style and overall meaning of original texts.
- Supported operations by translating key departmental documents and internal communications.
- Reviewed news and current events in international publications, translating relevant information for leaders.
- Played key role in international business efforts, working with sales and client groups to optimize collaboration.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Translated documents for research departments, supporting data collection and reporting.
Restaurant Manager Internship
Les Roches Marbella Global Hospitality
Marbella
03.2018 - 08.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
Front Office Receptionist
Joondalup Resort
Perth
02.2017 - 01.2018
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Produced high-quality communications for internal and external use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Increased productivity by cleaning and organizing supplies.
- Identified visitors' needs to offer solutions and information.
Education
Professional Certificate - Google Project Management
Coursera
10.2022 - Current
Professional Certificate - Hospitality Administration And Hotel Management
North Metropolitan TAFE
Perth, Australia 01.2017 - 12.2017
BBA - International Hotel Management
Les Roches Marbella Global Hospitality
Marbella, Spain 05.2015 - 05.2019
Skills
Buyer contracts
Appraisal procedures
Property assessments
Business consultant
Comparative market analysis
Project planning and development
Advanced problem solving
Project Management
Staff Management
Outstanding interpersonal skills
Written and interpersonal communication
Customer and client relations
Security awareness
Professional demeanor
Documentation and reporting
Customer/Client relations
Office administration
Multi-line Telephone Systems
Administrative support
Time management
Organization skills
Office management
Certification
Food Handler - Bio 9000
Timeline
Professional Certificate - Google Project Management
Coursera
10.2022 - Current
Business Development Executive
Holborn Assets LLC
01.2022 - 03.2022
Real Estate Agent
Self-Employed
08.2021 - Current
Front Office Receptionist
Dan Hotels Israel
03.2021 - 07.2021
Translator and Interpreter
Embassy of Brazil
05.2019 - 06.2019
Customer Relations Representative
TCIC International Co., Ltd
09.2018 - 01.2021
Restaurant Manager Internship
Les Roches Marbella Global Hospitality
03.2018 - 08.2018
Front Office Receptionist
Joondalup Resort
02.2017 - 01.2018
Professional Certificate - Hospitality Administration And Hotel Management
North Metropolitan TAFE
01.2017 - 12.2017
BBA - International Hotel Management
Les Roches Marbella Global Hospitality
05.2015 - 05.2019