Hlengiwe Mthimkhulu
Summary
I am a recent university graduate with a strong foundation in customer service and business operations, seeking to apply academic knowledge and practical experience in a professional setting. Work experience as a car rental agent, waitress, and in various customer service roles has honed excellent communication, problem-solving, and multitasking skills. Track record demonstrates proven ability to provide exceptional service, effectively manage customer needs, and contribute to team success. Proficient in MS Office for efficient data management, report creation, and streamlining administrative tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Car rental agent
First car rental
09.2024 - 12.2024
- Face-to-face and telephonic interactions with customers regarding queries, quotes and providing general car rental information
- Assisting customers with their car rental needs, completing all related paperwork, providing the required information and making recommendations/suggestions where necessary
- Ensuring all booking and special requests are met
- Daily administrational duties
- Investigating and resolving queries
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Provided callers with product and customer service information to foster brand loyalty.
Waitress
Ubuntu kraal lifestyle
04.2024 - 05.2024
- 6 week Diageo training experience which involved events planning
- Tending to the guests needs
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Customer service
University of Johannesburg
06.2022 - 11.2022
- Training experience which involved welcoming guests to the restaurant
- Serving food and beverages
- Setting up the tables
- Strengthened client relationships through regular communication and exceptional customer service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Greeted customers warmly to provide exceptional customer service.
Education
Diploma - Tourism management
University of Johannesburg
03.2025
Premlinary Wine Certificate - Tourism Management
Cape Wine Academy
05.2024
Wines of the world certificate - Tourism Management
Cape Wine Academy
05.2024
High School Diploma -
Mpumelelo High School
12.2021
Skills
- MS Office
- Teamwork
- Strong multitasking
- Car maintenance awareness
- Vehicle knowledge
- Reservations
- Customer service
- Time management
- Attention to detail
- Administrative skills
- Guest inquiries
- Telephone etiquette
Certification
- 01/22, Matric certificate
- 05/24, Preliminary wine certificate
- 05/24, Wines of the world certificate
- 09/24, Certificate of service
- 12/24, Tefl certificate
- 03/25, Diploma in Tourism management
Additional Information
References
Dr Amanda Mbanga
Ubuntu kraal lifestyle, Soweto
0635604543
Raees Ismail
First car rental, Johannesburg
0728685465
Timeline
Car rental agent
First car rental
09.2024 - 12.2024
Waitress
Ubuntu kraal lifestyle
04.2024 - 05.2024
Customer service
University of Johannesburg
06.2022 - 11.2022
Diploma - Tourism management
University of Johannesburg
Premlinary Wine Certificate - Tourism Management
Cape Wine Academy
Wines of the world certificate - Tourism Management
Cape Wine Academy
High School Diploma -
Mpumelelo High School
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