Hugo Ferreira
Albufeira,Spain
Summary
Multilingual professional with proficiency in Portuguese, English, Spanish, and French. Demonstrates expertise in OPERA PMS, GXP and MARSHA. Known for excellent communication, reading and listening skills. Recognised as a hard worker who is quick to learn, responsible, punctual, and proactive.
Driven professional with keen eye for quality. Possesses strong analytical skills and outstanding communication abilities, ensuring seamless collaboration and problem-solving. Committed to elevating operational standards and fostering continuous improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Residences & Quality Manager
W Algarve
Albufeira, Portugal
2024.10 - Current
Interim Director of Residences
W Algarve
Albufeira, Portugal
2024.04 - 2024.10
Residences Manager
W Algarve
Albufeira, Portugal
2023.02 - 2024.10
Residences Liaison
W Algarve
Albufeira, Portugal
2022.02 - 2023.02
Guest Services Supervisor
W Ibiza, Marriott International
Ibiza
2021.04 - 2022.10
Concierge
W Ibiza, Marriott International
Ibiza
2019.04 - 2021.04
- Pre - Opening team: acting in all Welcome Office areas
Welcome Desk - Task Force
W Amsterdam, Marriott International
Amsterdam
2019.08 - 2019.09
Reservations
The Westin La Quinta Golf Resort & Spa, Marriott International
Marbella
2018.03 - 2019.04
Concierge
W Barcelona Hotel, Marriott International
Barcelona
2017.06 - 2018.03
Whatever Whenever Agent / Quality Insider
W Barcelona Hotel, Marriott International
Barcelona
2016.05 - 2017.06
In Room Dining - Shift Leader
Hotel Arts by Ritz Carlton, Marriott International
Barcelona
2015.05 - 2016.05
Doorman
Hotel Arts by Ritz Carlton, Marriott International
Barcelona
2014.06 - 2014.10
Education
Bachelor Degree -
EHTP (Escola Hotelaria e Turismo do Porto)
2013.01 - 2015.01
Bachelor Degree - undefined
IPAM (Instituto Politécnico Administração e Marketing)
2010.09 - 2013.09
Skills
- Excellent communication
- Reading skills
- Listening skills
- Hard worker
- Quick learner
- Responsible
- Punctual
- Proactive
- MS Office
- GXP
- Outlook
- Micros
- Opera PMS
Websites
Custom
- Hospitality
- Travelling
- Foreign Cultures
- Languages
- Sports
- Cinema
- Music
Personal Information
- Date of birth: 08/18/90
- Nationality: Portuguese
Languages
Portuguese
Native
English
Fluent
Spanish
Fluent
French
Intermediate
Accomplishments
Talent of the Season - 2020 - W Ibiza
Supervisor of the Season - 2021 - W Ibiza
Manger of the Quarter - 2024 - Quarter 1 - W Algarve
Timeline
Residences & Quality Manager
W Algarve
2024.10 - Current
Interim Director of Residences
W Algarve
2024.04 - 2024.10
Residences Manager
W Algarve
2023.02 - 2024.10
Residences Liaison
W Algarve
2022.02 - 2023.02
Guest Services Supervisor
W Ibiza, Marriott International
2021.04 - 2022.10
Welcome Desk - Task Force
W Amsterdam, Marriott International
2019.08 - 2019.09
Concierge
W Ibiza, Marriott International
2019.04 - 2021.04
Reservations
The Westin La Quinta Golf Resort & Spa, Marriott International
2018.03 - 2019.04
Concierge
W Barcelona Hotel, Marriott International
2017.06 - 2018.03
Whatever Whenever Agent / Quality Insider
W Barcelona Hotel, Marriott International
2016.05 - 2017.06
In Room Dining - Shift Leader
Hotel Arts by Ritz Carlton, Marriott International
2015.05 - 2016.05
Doorman
Hotel Arts by Ritz Carlton, Marriott International
2014.06 - 2014.10
Bachelor Degree -
EHTP (Escola Hotelaria e Turismo do Porto)
2013.01 - 2015.01
Bachelor Degree - undefined
IPAM (Instituto Politécnico Administração e Marketing)
2010.09 - 2013.09