Hugo Ferreira
Albufeira,Spain
Summary
Multilingual professional with proficiency in Portuguese, English, Spanish, and French. Demonstrates expertise in OPERA PMS, GXP and MARSHA. Known for excellent communication, reading and listening skills. Recognised as a hard worker who is quick to learn, responsible, punctual, and proactive.
Driven professional with keen eye for quality. Possesses strong analytical skills and outstanding communication abilities, ensuring seamless collaboration and problem-solving. Committed to elevating operational standards and fostering continuous improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Residences & Quality Manager
W Algarve
Albufeira, Portugal
10.2024 - Current
Interim Director of Residences
W Algarve
Albufeira, Portugal
04.2024 - 10.2024
Residences Manager
W Algarve
Albufeira, Portugal
02.2023 - 10.2024
Residences Liaison
W Algarve
Albufeira, Portugal
02.2022 - 02.2023
Guest Services Supervisor
W Ibiza, Marriott International
Ibiza
04.2021 - 10.2022
Concierge
W Ibiza, Marriott International
Ibiza
04.2019 - 04.2021
- Pre - Opening team: acting in all Welcome Office areas
Welcome Desk - Task Force
W Amsterdam, Marriott International
Amsterdam
08.2019 - 09.2019
Reservations
The Westin La Quinta Golf Resort & Spa, Marriott International
Marbella
03.2018 - 04.2019
Concierge
W Barcelona Hotel, Marriott International
Barcelona
06.2017 - 03.2018
Whatever Whenever Agent / Quality Insider
W Barcelona Hotel, Marriott International
Barcelona
05.2016 - 06.2017
In Room Dining - Shift Leader
Hotel Arts by Ritz Carlton, Marriott International
Barcelona
05.2015 - 05.2016
Doorman
Hotel Arts by Ritz Carlton, Marriott International
Barcelona
06.2014 - 10.2014
Education
Bachelor Degree -
EHTP (Escola Hotelaria e Turismo do Porto)
01.2013 - 01.2015
Bachelor Degree - undefined
IPAM (Instituto Politécnico Administração e Marketing)
09.2010 - 09.2013
Skills
- Excellent communication
- Reading skills
- Listening skills
- Hard worker
- Quick learner
- Responsible
- Punctual
- Proactive
- MS Office
- GXP
- Outlook
- Micros
- Opera PMS
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Custom
- Hospitality
- Travelling
- Foreign Cultures
- Languages
- Sports
- Cinema
- Music
Personal Information
- Date of birth: 08/18/90
- Nationality: Portuguese
Languages
Portuguese
Native
English
Fluent
Spanish
Fluent
French
Intermediate
Accomplishments
Talent of the Season - 2020 - W Ibiza
Supervisor of the Season - 2021 - W Ibiza
Manger of the Quarter - 2024 - Quarter 1 - W Algarve
Timeline
Residences & Quality Manager
W Algarve
10.2024 - Current
Interim Director of Residences
W Algarve
04.2024 - 10.2024
Residences Manager
W Algarve
02.2023 - 10.2024
Residences Liaison
W Algarve
02.2022 - 02.2023
Guest Services Supervisor
W Ibiza, Marriott International
04.2021 - 10.2022
Welcome Desk - Task Force
W Amsterdam, Marriott International
08.2019 - 09.2019
Concierge
W Ibiza, Marriott International
04.2019 - 04.2021
Reservations
The Westin La Quinta Golf Resort & Spa, Marriott International
03.2018 - 04.2019
Concierge
W Barcelona Hotel, Marriott International
06.2017 - 03.2018
Whatever Whenever Agent / Quality Insider
W Barcelona Hotel, Marriott International
05.2016 - 06.2017
In Room Dining - Shift Leader
Hotel Arts by Ritz Carlton, Marriott International
05.2015 - 05.2016
Doorman
Hotel Arts by Ritz Carlton, Marriott International
06.2014 - 10.2014
Bachelor Degree -
EHTP (Escola Hotelaria e Turismo do Porto)
01.2013 - 01.2015
Bachelor Degree - undefined
IPAM (Instituto Politécnico Administração e Marketing)
09.2010 - 09.2013
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