Hugo Ferreira Gomes Alves
Pego
Summary
Client-Focused Agent experienced in identifying client needs and delivering timely, effective solutions. Developed loyal customer relationships through exceptional interpersonal skills and proactive engagement.
Professional with comprehensive experience and readiness for the role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
27
27
years of professional experience
Work History
Owner of Pelagus Bar
Pelagus Bar
2024.04 - Current
- Directed daily bar operations, ensuring smooth service, compliance, and guest satisfaction.
- Managed inventory, liquor ordering, and stock control to prevent shortages and waste.
- Supervised staff hiring, scheduling, and performance standards across service shifts.
- Developed beverage, pricing, and promotions aligned with customer demand.
Agent, Project MSC
ManPower Porto
2021.09 - 2024.06
- Managed customer inquiries through phone, email, and chat with consistent service quality.
- Resolved service issues by identifying needs and coordinating timely solutions.
- Documented case details accurately in CRM systems for follow-up and traceability.
- Reviewed workflows to improve response speed and reduce handling errors.
- Supported colleagues with complex cases and escalated sensitive requests appropriately.
- Adapted quickly to changing procedures, tools, and client requirements.
- Trained new agents on service standards, documentation practices, and issue resolution steps.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Technical All-rounder
Eskamed AG
2019.04 - 2021.07
- Monitored building services systems, identifying irregularities and escalating technical issues promptly.
- Conducted technical inspections and documented findings for maintenance follow-up.
- Performed security rounds, verifying facility access points and reporting safety concerns.
- Assisted maintenance teams with routine technical system support and troubleshooting.
- Deputy safety officer
Technical All-rounder
Bouygues Energie & Services AG
2012.09 - 2019.03
- Cleaning buildings and doing surrounding area work
- Maintaining parks and monitoring building services systems
- Technical inspections and security rounds
- Assisting in the maintenance of technical systems and small repairs
- Deputy safety officer
- Documented completed work, service requests, and equipment conditions for accurate maintenance tracking.
- Responded quickly to urgent maintenance calls, restoring functionality and minimizing operational disruptions.
Construction Worker in Civil Engineering
Personal Leasing AG, Exedra AG, Rhy Personal AG
2007.04 - 2012.08
- Worked on various construction sites for Frutiger AG
Head Waiter
Restaurant El Jardin
2010.05 - 2011.12
- Handling administrative tasks
- creating new menus
- corresponding with authorities
- preparing payroll
- Coordinated table assignments and reservations to optimize seating efficiency.
- Serving guests and acting on behalf of the owner
- Trained new servers on service standards, order accuracy, and guest interaction.
- Resolved guest concerns promptly, preserving service quality and satisfaction.
- Communicated special requests and timing needs between guests, kitchen, and service team.
- Monitored table presentation, cleanliness, and readiness before guest seating.
- Supported banquet and fine dining operations with attentive, coordinated service delivery.
- Planning and execution of events, such as weddings and business dinners
- Enforced hospitality standards, ensuring consistent, professional front-of-house performance.
Hotel Waiter
The White Hart Hotel
2006.10 - 2007.02
- Guest service
- Breakfast and room service
Project Leader
Remaba GmbH
2006.05 - 2006.10
- Opening a new restaurant business
- Recruitment and hiring of new employees
- Marketing
- Managing the restaurant for two months
Owner of Restaurant Horburg
Restaurant Horburg
2003.06 - 2006.04
- Managing the business with up to seven employees
- Ordering and controlling
- Active work in service and in the kitchen
- Implemented inventory controls, reducing waste and improving purchasing efficiency.
- Developed menus, pricing, and seasonal offerings to support profitability and customer appeal.
Train Steward
DB Reise & Touristik Suisse SA
2002.08 - 2004.02
- Serving passengers in domestic and international dining cars
- Settling the day's takings
- Ordering supplies and checking stock
Hotel Waiter and Bar Waiter
Huttenmoser AG
2001.03 - 2002.05
- Serving guests during trade fairs and special events at Hotel Alexander
- Serving guests at the Night Club Red Rose
- Serving guests at Hotel Hecht
- Serving guests at the Dancing Swiss Chalet
Waiter Temporary Worker
Restaurant Rheinhafen
2000.12 - 2001.03
- 12.2000 – 03.2001
- Took accurate orders and relayed special requests to kitchen staff.
- Served food and beverages promptly while maintaining attentive table service.
- Recommended menu items and explained daily specials to guests.
- Coordinated with kitchen to ensure smooth meal timing.
- Maintained clean tables, organized service stations, and followed sanitation procedures.
Warehouse Worker Part-time
Blumer Bücher AG
1999.06 - 2000.10
- Loading and unloading trucks
- Sorting boxes and pallets
Waiter Temp
Restaurant Portuguese Specialties
1999.05 - 2000.05
- Delivered meals and beverages with attention to timing, temperature, and presentation.
- Checked table satisfaction and resolved concerns quickly to maintain service quality.
- Resolved guest concerns professionally, supporting positive dining experiences.
- Coordinated with kitchen and bar teams to ensure smooth meal timing.
- Processed payments accurately using point-of-sale systems and handled cash transactions.
Education
Apprenticeship As A Car Body Repairer EBA
Carrosserie Cordeiro, Vocational School
Ormalingen, Liestal1999-01
Basic Education
Basel, Switzerland1996-06
Basic Education
Abrantes, Portugal1993-07
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Small business operations
- Verbal and written communication
- Client engagement optimization
- Teamwork and collaboration
Timeline
Owner of Pelagus Bar
Pelagus Bar
2024.04 - Current
Agent, Project MSC
ManPower Porto
2021.09 - 2024.06
Technical All-rounder
Eskamed AG
2019.04 - 2021.07
Technical All-rounder
Bouygues Energie & Services AG
2012.09 - 2019.03
Head Waiter
Restaurant El Jardin
2010.05 - 2011.12
Construction Worker in Civil Engineering
Personal Leasing AG, Exedra AG, Rhy Personal AG
2007.04 - 2012.08
Hotel Waiter
The White Hart Hotel
2006.10 - 2007.02
Project Leader
Remaba GmbH
2006.05 - 2006.10
Owner of Restaurant Horburg
Restaurant Horburg
2003.06 - 2006.04
Train Steward
DB Reise & Touristik Suisse SA
2002.08 - 2004.02
Hotel Waiter and Bar Waiter
Huttenmoser AG
2001.03 - 2002.05
Waiter Temporary Worker
Restaurant Rheinhafen
2000.12 - 2001.03
Warehouse Worker Part-time
Blumer Bücher AG
1999.06 - 2000.10
Waiter Temp
Restaurant Portuguese Specialties
1999.05 - 2000.05
Apprenticeship As A Car Body Repairer EBA
Carrosserie Cordeiro, Vocational School
Basic Education
Basic Education
Personal Information
- Date of Birth: 24.11.1980
- Nationality: Portugal
- Driving License: Categorie B
- Marital Status: Married, three kids
Professional training
- Sprinkler maintenance training, Balsthal
- Instruction training for firefighters, Pratteln
- Basic seminar for transport service employees, Basel
- Hygiene for catering, Cologne/ Germany
Languages
- Portuguese Native language
- German Very good German and Swiss German skills
- English Good oral and written skills
- Spanish Basic knowledge
- Italian Basic knowledge
- French Basic knowledge
Hobbies
Traveling, sports, spending time with family, Interesse em IA