Husam Stita

At HCLTech, I operated in a unique setting that combined SaaS with hardware engineering, in collaboration with Xerox. I gained strong skills in customized software tools, troubleshooting operating systems, and hardware related cloud services. Swedish served as the primary language of communication with colleagues, technicians, and a diverse client base across public, private, and governmental sectors.

Key achievements:

• Coordinated with third-party vendors to ensure prompt delivery of parts and consumables related to office and production printers.
• Completed investigations to check on reported errors, reproduce problems and trace faults.
• Provided expert software and hardware guidance to end users.
• Identified improvement opportunities, achieving an average performance score of 92% per monitoring cycle

Working as a Business Development Representative with Meta is a unique experience where I managed to:

• Develop and maintain strong professional relationships, direct client contacts, and business networks, fostering open and effective communication with advertisers.
• Deliver tailored digital marketing solutions to small and medium-sized businesses (SMBs) by leveraging Facebook Analytics and internal CRM data.
• Train and consult business owners on social media strategies, best practices, and policies across Meta platforms (Facebook, Instagram, and WhatsApp).
• Achieve performance objectives, working independently within established procedures and maintaining a quality score of 93%.

I have collaborated with Humly’s partner preschools, primary, and secondary schools to ensure continuity of learning and uphold students’ right to quality education in the absence of regular teachers. Furthermore, I managed to teach a range of subjects, including Mathematics, English, Swedish, and Physical Education, adapting lesson delivery to suit different age groups and learning needs.

In addition, I developed strong classroom management, creativity, and diplomatic problem-solving skills through working in diverse educational environments.

Collaborating with a marketing agency allowed me to gain valuable experience in sales, marketing, and brand development. In this role, I identified innovative strategies to promote the company’s services, conducted outbound calls to individuals and SMBs to introduce offerings and promotions, and participated in targeted campaigns to reach potential clients. I also supported initiatives related to branding, which strengthened my understanding of brand creation and positioning. This experience enhanced my interpersonal communication skills, improved my ability to perform under pressure, and equipped me with problem-solving strategies that delivered mutually beneficial outcomes.

As a board member of JUSA, I was responsible for interviewing over 30 candidates and hiring coaches across nine different sports per year. This role required navigating a unique and demanding recruitment process, distinct from traditional hiring practices, to ensure that selected candidates demonstrated not only strong coaching and training expertise but also effective communication, public relations skills, and a deep understanding of their respective sports.

With a background in Civil Engineering from Jordan, I completed an internship at Trafikverket on the “259 Tvärförbindelse Södertörn” project, which provided valuable insights into the Swedish market and its regulatory framework compared to the Jordanian context. This experience not only deepened my technical and industry knowledge but also complemented my ongoing Swedish language studies, significantly enhancing my proficiency and integration into the local work environment.

At Ericsson, a global leader in IT and telecommunications, I was part of the First Line Support team, where I was responsible for preparing and maintaining Excel performance reports. These reports enabled comparisons with previous data, providing insights that supported the evaluation of progress toward established goals and objectives.