ILARIA GIANCATERINA
Content Analyst Google Via Tech Firefly
Lisbon,11
Summary
Multilingual and detail-oriented Content Analyst with a strong academic background in linguistic and cultural mediation, supported by international experiences in Austria and Germany. Skilled in reviewing and evaluating advertising content, with previous experience in customer service, administration, and translation. Proficient in communication, teamwork, and problem-solving, with a passion for quality and accuracy in all aspects of work. Currently working remotely in the digital content moderation field.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
5
5
Languages
Work History
Content Analyst
Google Via Tech Firefly
11.2021 - Current
- Company Overview: Tech Firefly (Remote)
- Currently working as a Content Analyst, reviewing and evaluating online advertisements in multiple languages, including Italian, German, English and Portuguese to ensure compliance with platform guidelines, relevance, and appropriateness
- The role requires precision, attention to detail, and strong decision-making in a fast-paced, remote environment
German Customer Service Technical Agent
IBM
12.2019 - 08.2020
- Provided technical support to German-speaking customers via phone, email, and chat
- Handled troubleshooting, ticket creation, and remote assistance for software and hardware issues with empathy and clarity
Translation & Research Intern
University of Regensburg
Regensburg
05.2019 - 07.2019
- Translated web content and academic materials for the German-Italian course
- Assisted with multimedia projects, transcription, and event organization for alumni and students
- Participated in the 'Semicommunication Project' using advanced lab equipment
Accounting & Administrative Assistant
Sant’Elena Gestioni Immobiliari Srl
Avezzano, 67050
01.2018 - 04.2019
- Prepared monthly reports, managed revenue/cost accounting, and developed internal procedures
- Participated in financial evaluations and internal audits
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Sales Assistant
Primark
Innsbruck
07.2016 - 09.2016
- Assisted customers during purchases, maintained product displays, and ensured high-quality service standards
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Bachelor’s Degree - Cultural and Linguistic Mediation
University of L’Aquila
High School Diploma -
ITC Galileo Galilei
Skills
- Content Review & Moderation
- Customer Service & Satisfaction
Bookkeeping and financial analysis
Data interpretation
Analytical mindset
Verbal communication
Content curation
Microsoft Excel
Data entry
Invoicing and billing
Personal Information
Date of Birth: 11/15/92
Timeline
Content Analyst
Google Via Tech Firefly
11.2021 - Current
German Customer Service Technical Agent
IBM
12.2019 - 08.2020
Translation & Research Intern
University of Regensburg
05.2019 - 07.2019
Accounting & Administrative Assistant
Sant’Elena Gestioni Immobiliari Srl
01.2018 - 04.2019
Sales Assistant
Primark
07.2016 - 09.2016
Bachelor’s Degree - Cultural and Linguistic Mediation
University of L’Aquila
High School Diploma -
ITC Galileo Galilei
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