Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Illia Syrota

Illia Syrota

Lisbon, Portugal

Summary

Dedicated and results-driven Sales Manager with over 5+ years of experience in driving customer satisfaction and retention. Proven ability to cultivate strong relationships with clients, understand their needs, and deliver tailored solutions that enhance their experience with products. Adept at collaborating cross- functionally to ensure client success and product adoption.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Sales manager

Newtrex
Kyiv, Ukraine
12.2020 - Current

- Helped the company reach its goals by carefully planning and putting strategies into action, consistently exceeding sales targets for over 10 months.

- Improved sales and service company processes to find ways to boost income, increasing profits across several projects within a year

- Increased company profits by exceeding personal sales plan by more than 11%.

- Took a leading position in the company in terms of the effectiveness of letters and calls to customers ( large deposit activity after every touch).

- Organized promotions to raise company profits, with several projects showing profit growth.

- Set up training programs that improved team performance and helped to get strong sales results.

- Built partnerships with VIP clients for profitable results, helping increasing sales targets month after month.

- Adapted promo strategies to fit different client needs, leading to higher profits across several projects within a year.

Account manager

Dobovo
Kyiv, Ukraine
07.2019 - 12.2020

- Carrying out telephone conversations with potential clients and purchasers of site services.
- Registration of orders and sales of services.
- Assistance in search and purchase of necessary products; Consultation of clients in messengers.
- Resolving conflict situations and deciding on penalties.
- Assisting clients in establishing communication with the company's intermediaries.

Education

Bachelor of Computer Sciences - Information system and technologies

European University
Lviv, Ukraine
09.2020 - 06.2024

Skills

- Sales techniques

- Customer Service

- Conflict Resolution

- Promotional strategies

- Problem solving

- Client relationship building

- Product presentation

- Critical evaluation

- Target achievement focus

- KPI monitoring and analysis

- CRM software mastery ( Jira, Excel, Google Docs)

- Competitor analysis

- Customer retention tactics

- Analytical-thinking

Languages

Ukrainian
Native
Russian
Native
English
Upper intermediate (B2)
Portuguese
Elementary

Timeline

Sales manager

Newtrex
12.2020 - Current

Bachelor of Computer Sciences - Information system and technologies

European University
09.2020 - 06.2024

Account manager

Dobovo
07.2019 - 12.2020
Illia Syrota