Dedicated and results-driven Sales Manager with over 5+ years of experience in driving customer satisfaction and retention. Proven ability to cultivate strong relationships with clients, understand their needs, and deliver tailored solutions that enhance their experience with products. Adept at collaborating cross- functionally to ensure client success and product adoption.
- Helped the company reach its goals by carefully planning and putting strategies into action, consistently exceeding sales targets for over 10 months.
- Improved sales and service company processes to find ways to boost income, increasing profits across several projects within a year
- Increased company profits by exceeding personal sales plan by more than 11%.
- Took a leading position in the company in terms of the effectiveness of letters and calls to customers ( large deposit activity after every touch).
- Organized promotions to raise company profits, with several projects showing profit growth.
- Set up training programs that improved team performance and helped to get strong sales results.
- Built partnerships with VIP clients for profitable results, helping increasing sales targets month after month.
- Adapted promo strategies to fit different client needs, leading to higher profits across several projects within a year.
- Carrying out telephone conversations with potential clients and purchasers of site services.
- Registration of orders and sales of services.
- Assistance in search and purchase of necessary products; Consultation of clients in messengers.
- Resolving conflict situations and deciding on penalties.
- Assisting clients in establishing communication with the company's intermediaries.
- Sales techniques
- Customer Service
- Conflict Resolution
- Promotional strategies
- Problem solving
- Client relationship building
- Product presentation
- Critical evaluation
- Target achievement focus
- KPI monitoring and analysis
- CRM software mastery ( Jira, Excel, Google Docs)
- Competitor analysis
- Customer retention tactics
- Analytical-thinking