Imad Yousfi

Managed escalations for Original Equipment Manufacturers across EMEA, resolving critical supply chain challenges related to delivery and logistics.
Acted as liaison between customers and internal teams, aligning supply chain strategies with business goals.
Oversaw resolution of issues in order fulfillment, production delays, and material shortages, ensuring prompt responses to customer needs.
Supported contract reviews by addressing terms related to supply chain performance and compliance with delivery schedules.
Collaborated with internal departments to identify root causes of issues and implement corrective actions for seamless operations.
Monitored and improved supply chain processes using data-driven insights to optimize on-time delivery and minimize disruptions.
Anticipated supply chain risks for customers, developing contingency plans to ensure uninterrupted operations.
Led initiatives to streamline escalation protocols and enhance efficiency of cross-functional communication.

• Managed critical situations and urgent shipments across EMEA region, ensuring timely deliveries under pressure.
  Acted as primary point of contact for customer management teams, coordinating calls and updates on resolutions.
  Resolved urgent supply chain disruptions by collaborating with stakeholders and partners to minimize delays.
  Supervised teams during weekends and nights by monitoring KPIs and operational metrics for performance consistency.
  Maintained communication with team managers to address challenges and align strategies during emergencies.
  Identified and implemented solutions to complex logistical issues, ensuring delivery commitments were met.
  Facilitated seamless communication among all parties to sustain trust during crisis situations.

• Served as main contact for customer inquiries, ensuring timely responses and effective communication.
  Monitored and achieved key performance indicators related to customer satisfaction and business unit goals.
  Coordinated order portfolios, collaborating with stakeholders to meet customer requirements.
  Proactively resolved escalations, addressing urgent issues and open orders efficiently.
  Led implementation of improvement actions based on customer feedback to enhance service quality.
  Provided updates and solutions regarding delayed shipments, ensuring transparency with customers.
  Managed diverse portfolio of high-profile customers, fostering long-term relationships.
  Supported execution of business strategies to enhance customer engagement and align services with market trends.

• Established client needs by questioning expectations and specifications to ensure transparency.
  Validated purchase relevance while identifying substitute or complementary items.
  Respected procurement cycle from desire expression to final payment to suppliers.
  Standardized desires in alignment with company operating modes.
  Monitored inventory management models, ensuring compliance with company strategies.
  Calculated order quantities based on forecasts to optimize inventory levels.
  Implemented strategies to reduce stock levels and manage asset surplus disposition.
  Negotiated acquisition methods and maintained open relationships among stakeholders and suppliers.

• Analyzed customer requests to accurately determine needs through EDI system.
  Resolved issues related to customer EDI to improve operational efficiency.
  Ensured timely availability of raw materials in alignment with requested dates.
  Updated production capacities using CRP to optimize resource management.
  Planned production schedules while adhering to established capacities.
  Communicated stock updates to maintain transparency with stakeholders.
  Coordinated loading of finished products onto trucks, maximizing space based on orders.
  Managed multiple projects for Nissan, FORD, and PSA, ensuring project milestones were met.