Ingrid Ulaga
Dynamic Entrepreneur | Marketing, Sales and Coaching Specialist
Ponta Delgada
Summary
With a diverse career spanning multiple industries, including consulting/coaching, hospitality, PR, HR (hiring and training), sales, executive assistance, marketing, and television production, I have consistently achieved notable accomplishments. These achievements include successfully planning, organizing, and executing VIP events; hosting and producing three TV shows; achieving high-ticket sales success; representing multiple companies at conferences; assisting in building startups; securing government funding; and leading individuals and businesses to success. Alongside my background in biology and a master's degree in entrepreneurship & business, I hold certifications in project management, coaching, NLP, and hypnotherapy. This unique blend of skills enables me to bring a diverse range of expertise to the table. My professional journey reflects a relentless pursuit of excellence and a deep commitment to making a meaningful impact.
Overview
14
14
years of professional experience
6
6
Certifications
5
5
Languages
Work History
Marketing, Sales, and Hospitality Specialist
Terra De Golfinhos LDA
Ponta Delgada, Portugal
07.2024 - Current
- Managed key account relationships
- Boosted leads by developing and implementing effective marketing strategies.
- Created and managed successful Google Ads Campaigns
- Created informative product presentations and designed marketing material such as advertising brochures
- Established strong relationships with clients through exceptional customer service and communication skills
- Generated valuable referrals from existing customers through proactive relationship management efforts
- Regularly monitored industry trends to stay abreast of potential opportunities and challenges, providing crucial insights to inform strategic decision-making
- Collaborated closely with design teams on advertising collateral development, ensuring consistent messaging across various channels
- Optimized content for SEO purposes, enhancing online visibility and driving organic traffic growth
- Collaborated with cross-functional teams to develop innovative product offerings
- Supported implementation of events and other initiatives to build presence and reputation
- Organized and executed important sales events and stakeholder/partner meetings
- Contributed to event marketing, sales, and brand promotion
- Communicated relevant information to stakeholders
- Collaborated with leadership to identify marketing and communication needs
- Built relationships with customers and the community to promote long-term business growth
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through networking, marketing, and prospective database leads
- Conducted comprehensive market research to identify potential opportunities for business development
Certified Life & NLP Coach, Hyonotherapist
Self Employed
Remote
01.2021 - Current
- 1:1 Coaching, Couples Coaching, Group/Teams Coaching
- Enhanced team performance by developing and implementing effective coaching strategies
- Assisted over 300 clients worldwide in setting and achieving personal and professional goals.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement
- Offered constructive feedback to clients to help them reach goals.
- Analyzed client feedback to adjust coaching sessions accordingly
- Contributed to more effective hiring by engaging in the company's hiring process
- Facilitated team building and Innovation activities and workshops to improve communication, collaboration, and productivity.
- Conducted workshops on nutrition and mental health for employees, contributing to their overall well-being and performance.
- Organized and hosted several in-person workshops, webinars, and retreats for mindfulness, general personal and spiritual development
Marketing and Social Media Coordinator
Ideastation Soluções Informáticas LDA
Ponta Delgada
01.2024 - 07.2024
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Developed a comprehensive social media strategy to drive user engagement and increase followers significantly.
- Creation and implementation of new travel packages around Europe
- Enhanced website traffic by optimizing SEO strategies and creating compelling content
- Collaborated with cross-functional teams, ensuring cohesive messaging and branding across all marketing channels
- Maintained an up-to-date knowledge of industry trends, sharing valuable insights with team members that informed future marketing approaches
- Collaborated with cross-functional teams to promote brand consistency across all social media channels.
- Researched and identified new opportunities for increasing the company's social media presence
TV Host & Executive Assistant to a TV Director
Pro Tv D.o.o
Ljubljana, Slovenia
10.2017 - 08.2021
- Purchased and planned TV program
- Closed high-ticket sales with our clients who wished to advertise on our channel
- Project management for several different shows
- Planned, organized and executed several different productions
- Hosted and presented 3 different TV Shows
- Secured Government funding for a project
- Hired, trained and mentored aspiring television hosts by sharing insights on best practices, industry trends, and personal experiences in the field
- Effectively performed PR and interviews
- Captivated audiences by incorporating timely news stories and engaging multimedia content into hosted segments
- Boosted viewer ratings through compelling storytelling and captivating interviews with high-profile, celebrity guests
- Collaborated with production team members to develop innovative segment ideas that resonated with target audience demographics
- Enhanced overall program appeal by consistently delivering lively, informative, and entertaining presentations on various subjects
- Conducted in-depth research on topics to enhance show content quality and maintain accuracy of information shared with viewers.
- Utilized social media platforms effectively for promotion and interaction with viewers, fostering strong connections between the show and its audience
- Actively participated in promotional events such as press conferences or public appearances to further expand the show''s reach and brand visibility
- Navigated challenging interview situations tactfully while maintaining control over the conversation flow and direction
- Managed time effectively during live broadcasts, ensuring smooth transitions between segments
- Delivered powerful opening monologues that captured viewer attention from the start of each episode.
- Developed strong relationships with industry experts and influencers, securing exclusive interviews for the show
- Consistently met strict deadlines for pre-recorded segments
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
- Participated in editorial meetings to discuss story ideas and content. .
Executive Assistant to the Procurement Director
Lek D.d (Novartis)
Ljubljana, Slovenia
01.2019 - 06.2020
- Foreign Guest Relations
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact
- Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations
- Answered a high volume of phone calls and email inquiries
- Organized and coordinated events, team buildings, conferences, and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
- Used advanced software to prepare documents, reports, and presentations
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Served as a liaison between departments to facilitate effective communication throughout the company
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Facilitated training and onboarding for incoming office staff
Travel Entertainment Coordinator & Animator
Supra Skupina D.o.o
Slovenia
08.2016 - 01.2020
- Combined travel event animation with a focus on providing exceptional hospitality to ensure guests' satisfaction
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events
- Successfully coordinated entertainment lineups for various large-scale events
- Implemented innovative ideas for audience engagement to keep guests entertained throughout the duration of events
- Maintained a high level of client satisfaction through regular updates on event progress, addressing concerns as they arose
- Cultivated strong relationships with customers to build loyalty and repeat business
Brand Ambassador and Sales Representative
Pet Plus D.o.o
Slovenia
04.2014 - 08.2018
- Promoting several brands at events, Closing high-ticket sales, Receiving guests at VIP events
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations
- Educated consumers about product benefits, leading to increased interest and sales conversions
- Delivered memorable experiences at trade shows through expert knowledge of products and compelling interactions with attendees
- Developed lasting connections with industry professionals through networking at conferences and other relevant gatherings.
- Conducted consumer surveys and analyzed purchasing trends
- Worked with team to achieve sales goals for products
Event Promotor
Zmešaj Si D.o.o
Slovenia (Remote)
02.2016 - 04.2018
- Promoting events on social media
- Engaged social media influencers to collaborate on partnerships
- Established online presence on social media platforms and other mediums to elicit customer engagement
- Greeted event participants and provided engaging experience
Fragrance Sales Associate
Parfumerija Amour D.o.o
Ljubljana, Slovenia
02.2017 - 01.2018
- Demonstrated expertise in fragrance sales, providing personalized recommendations to customers based on their preferences
- Organized and participated in trade shows to increase brand exposure and generate leads
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations
- Built strong client relationships through consistent communication and effective problem solving
- Interacted with approximately 40 customers daily to provide personalized product guidance, resolve issues, and open new accounts.
- Expanded customer base with targeted prospecting and lead generation efforts. .
Seminar Assistant and Coordinator
En Svet D.o.o
Slovenia
05.2011 - 08.2013
- Data entry and record-keeping
- Document management,
- Customer service,
- Project assistance
- Event planning and execution
Education
Master's Degree in Business And Entrepreneurship - Entrepreneurship And Business
SEB LU (School of Economics And Business)
Ljubljana 05.2001 -
Bahelor's Degree in Biology/ Biological Sciences - Biology
Biotechnical Faculty
Ljubljana 05.2001 -
Skills
Organizational Skills
Adaptability and Flexibility
Optimization of Innovation Processes (Design Thinking, Lean, Agile)
Interpersonal skills, effective networking, and client relationship-building
Excellent Communication
Business Development
Public Speaking
Project Management and Leadership
Teaching, Training, Coaching
High Ticket Sales Closing
Time management
Problem-solving
Affiliations
Beta Gamma Sigma
Certification
Certified Professional Life Coach, Certified Life Coach Institue - [Timeframe]
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leavePaid time offPersonal development programsTimeline
Ericksonian Hypnotherapy Certification, Sussex Hypnotherapy Centre
10-2024
Marketing, Sales, and Hospitality Specialist
Terra De Golfinhos LDA
07.2024 - Current
IGHYP Certified Hypnosis Practitioner, Headgear Labs
04-2024
Marketing and Social Media Coordinator
Ideastation Soluções Informáticas LDA
01.2024 - 07.2024
Certified NLP Practitioner, The Academy of Modern Applied Psychology
01-2024
Project Management Certification, Coursera - Google
05-2022
Master Certified Life Coach, Certified Life Coach Institute
05-2021
Certified Professional Life Coach, Certified Life Coach Institue - [Timeframe]
04-2021
Certified Life & NLP Coach, Hyonotherapist
Self Employed
01.2021 - Current
Executive Assistant to the Procurement Director
Lek D.d (Novartis)
01.2019 - 06.2020
TV Host & Executive Assistant to a TV Director
Pro Tv D.o.o
10.2017 - 08.2021
Fragrance Sales Associate
Parfumerija Amour D.o.o
02.2017 - 01.2018
Travel Entertainment Coordinator & Animator
Supra Skupina D.o.o
08.2016 - 01.2020
Event Promotor
Zmešaj Si D.o.o
02.2016 - 04.2018
Brand Ambassador and Sales Representative
Pet Plus D.o.o
04.2014 - 08.2018
Seminar Assistant and Coordinator
En Svet D.o.o
05.2011 - 08.2013
Master's Degree in Business And Entrepreneurship - Entrepreneurship And Business
SEB LU (School of Economics And Business)
05.2001 -
Bahelor's Degree in Biology/ Biological Sciences - Biology
Biotechnical Faculty
05.2001 -