André Marmelo
Lisbon
Summary
Account Manager with over 10 years of experience in building partnerships, retaining clients and improving profit channels.
Strong Leader with the ability to grow a professional network, influence decision makers and develop successful strategies.
Collaborative and strategic Team Leader with solid experience in client relationship management.
Overview
16
16
years of professional experience
Work History
Senior Account Manager
CGD - Caixa Geral De Depósitos
03.2018 - 11.2023
- Build relationships with customers to establish new partnerships;
- Creation and monitoring of a client portfolio;
- Contracts negotiation and product pricing;
- Work with customers to develop strategic business and account plans;
- Contribute to annual revenue targets by selling new services and developing new accounts.
Account Manager
CGD - Caixa Geral De Depósitos
08.2012 - 03.2018
- Use of key metrics and reports preparation for senior management to monitor the performance of commercial activities;
- Assessing customer needs and developing tailored solutions to increase positive customer ratings;
- Cooperation with internal teams to facilitate speedy customer processes;
- Build and strengthen long-term customer relationships based on accurate pricing and customer-focused terms and conditions.
Account Manager
BES - Banco Espirito Santo
11.2009 - 09.2011
- Management information (maps and production statistics/targets);
- Analysis of the entire process and documentation for opening private and company accounts;
- Application of proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Accounting Technician - Housing Credit Unit
Barclays
07.2007 - 07.2009
- Bridge between Real Estate Leasing and Credit Execution;
- Loading/Maintenance of Housing Credit and Real Estate Leasing;
Education
Bachelor - Management
ISCAL - Lisbon Accounting And Business School
Lisbon, Portugal09.2017
Technical Course - Bank Operations
IFB - Bank Training Institute
Lisbon, Portugal12.2006
Skills
- Business Growth and Retention
- Problem-Solving
- Teamwork
- Leadership
- Closing Deals
- Client Relationship Building
- Detail-Oriented
- Data Analysis
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Senior Account Manager
CGD - Caixa Geral De Depósitos
03.2018 - 11.2023
Account Manager
CGD - Caixa Geral De Depósitos
08.2012 - 03.2018
Account Manager
BES - Banco Espirito Santo
11.2009 - 09.2011
Accounting Technician - Housing Credit Unit
Barclays
07.2007 - 07.2009
Bachelor - Management
ISCAL - Lisbon Accounting And Business School
Technical Course - Bank Operations
IFB - Bank Training Institute
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