Iris Goncalves

- First department's Product Manager, with focus on the stages of product awareness and growth.

- Leading a team of UI/UX designers, UX researchers, front-end and back-end engineers, and marketing specialists in the deployment of a web platform that seeks to promote a more equitable and inclusive educational experience for all.

- Collaborating with key stakeholders and external partners to continuously align our vision, business and user needs to inform our Product Strategy and Roadmap.

- Evangelizing and implementing Agile methodologies, inserting new practices of needs assessment, problem alignment, project planning, product specification, sprint planning, daily stand-ups and sprint retrospectives.

- Collaborating with UI/UX designers in promoting a more responsive and accessible design for cross-platform use, as well reinforcing UXR practices at every stage of problem identification and validation.

- Collaborating with the Engagement team in establishing and implementing dedicated Communications, Social Media and Go-To-Market Strategies.

- Defining and evaluating key metrics, while establishing new practices within Google Analytics and other event capture tools.

- Representing my peers as a DEI committee member in supporting the organization's work to be build more inclusive and equitable practices within the organization and products we build.

• Associate Product Manager and Product Designer (hybrid UI/UX) in the deployment of Android, iOS and Web products.
• Leading daily stand-ups, sprint planning, backlog prioritization and retros using agile methodologies across 4 time zones. Continuously reinforcing the product vision whilst supporting a team of 12 engineers and designers through daily challenges.
• Working cross-functionally in different stages of the product lifecycle from high-level strategic decisions, product conceptualization, design, and implementation. Working alongside a team of front-end developers and QA testers, as well as ensuring seamless coordination with external partners through different stages of product implementation.
• Defining key metrics and utilizing quantitative and qualitative insights to inform product and strategic decisions.
• Evangelizing services and products to promote adoption, and stay close to internal customers to learn from real-world usage.
• Detail oriented: Draft PRDs, user stories, acceptance criteria, and test the services as they are being built.
• Product Conceptualization, UX Research and Persona Definition, Wireframing, Prototyping and Rapid Iteration, hi-fi Design, User Testing, User Stories and Flows.

• First department director in charge of building core operational processes and Customer Experience flows across the UK and US teams.
• Leading high-caliber cross-functional projects while managing and training a team of 5 junior project managers & 10 Customer Support agents.
• Building strong relationships with business partners, investors and power users to understand their challenges and priorities in order to drive actions through insight delivery. Defining internal KPI's and utilizing user insights to inform decisions with focus on user engagement and retention.
• Coordinating technical program and portfolio management; Facilitating and improving strategic project management; Designing and improving existing processes and methodologies; Ensuring monitoring and control of project execution performance.

• Serving as a technical liaison supporting engineering, management, quality assurance and third party partners to deliver projects on time and on budget.
• Defining projects scope and objectives, in response to both business & product needs. Developing project plans and managing project scope using methodologies to guide projects from conceptualization to implementation and maintenance while ensuring continuous monitoring of critical metric cadence.
• Monitoring contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Conducting user research studies while applying quantitative and qualitative techniques to uncover user needs, problems, and behaviors, leading to strategic and important product direction.